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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3132 reviews 60%
4 star 1087 reviews 21%
3 star 144 reviews 3%
2 star 429 reviews 8%
1 star 450 reviews 9%
Review Us
Donald B.
5 out of 5
3/13/2024
My first time to Legends service was great. Everyone I spoke to was friendly and helpful.
BAO H.
1 out of 5
3/13/2024
No one call me about Mt car being finish.
NICK S.
5 out of 5
3/13/2024
Service guy that worked with me did a great job and exceeded my expectations with getting the job done in a timely manner
CHARLOTTE S.
2 out of 5
3/13/2024
I think it’s horrible there is a huge service charge for Toyota to charge their customers for updating software for a product the customer wants to keep attached to their vehicle when they already half to pay an annual fee to keep the product! I pay annually $80.00 for remote start app, but in order to keep it, Toyota wants to charge $180.00 to update the program. I think that’s bad business.
Jeff D.
5 out of 5
3/13/2024
I will tell others
Gary L.
5 out of 5
3/13/2024
Great service, Thanks
Rachel C.
4 out of 5
3/13/2024
Great experience with appt start to end.
Andrew K.
2 out of 5
3/12/2024
I delivered my car on the day of service and when my advisor went home sick (not his fault), there was a complete breakdown in the service department. Nobody contacted me about my vehicle. I called late in the day, spent 20 min on hold, and then I was told that I would be contacted but I wasn’t. The next morning, I had to call Toyota again for a status update and it took another several minutes on hold before I was told that somebody would contact me later. I don’t have a problem with any worker or the service I received, but clearly there’s an opportunity for process improvement when it comes to assignment handoff in the event that an advisor is forced to leave unexpectedly.
Mary B.
5 out of 5
3/12/2024
Very professional and helpful service from Zack. Will be happy to refer Legends Toyota to others
Jeff B.
5 out of 5
3/12/2024
Great service! Kyle was courteous and professional and answered all my questions completely.
Holli C.
4 out of 5
3/12/2024
Zach was wonderful. He explained everything that was going to be done before he took the car, called me several times to update me on what the mechanics had found when inspecting the vehicle, and went over all of the charges completely when I picked my car up. My father was with me today and he was very pleased with Zach’s service too. I would absolutely recommend calling the dealership and reaching out to Zach to anyone who needs to get their car serviced.
Grace H.
5 out of 5
3/12/2024
Thank you.
Sherry L.
5 out of 5
3/12/2024
Evan did a great job as a service advisor. He kept me informed of what my car needed. Very personable and knowledgeable.
Robert E.
5 out of 5
3/12/2024
Yes
Corinne F.
3 out of 5
3/12/2024
I wasn't necessarily completely satisfied, but your survey doesn't allow any other answer. There were things that were unprofessional, but overall the sales people did okay
Joleen W.
5 out of 5
3/12/2024
Zach was kind, courteous and very helpful!
DANIEL S.
5 out of 5
3/11/2024
Professional and communicative. Thx for keeping my cat going! 302,000 miles. I can’t afford a new one right now so thank you!
Elvia R.
5 out of 5
3/11/2024
Everything was done great but he forgot my courtesy car wash.
Kathy S.
5 out of 5
3/10/2024
Kyle was extremely helpful.
Amanda D.
5 out of 5
3/10/2024
Kyle was very nice and very helpful.

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