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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3170 reviews 60%
4 star 1102 reviews 21%
3 star 146 reviews 3%
2 star 442 reviews 8%
1 star 457 reviews 9%
Review Us
Jim M.
5 out of 5
5/15/2026
Good service and the coffee was good too.
Janet K.
5 out of 5
5/15/2026
Always a great experience! Wouldn’t take my car anywhere else!
Jesse L.
5 out of 5
5/15/2026
Josh and Amber did a fantastic job.
Tommy S.
2 out of 5
5/15/2026
I brought my vehicle in for tire rotation and oil change. Truck has a recall. They were to fix it also. Truck got done and Isaiah was not around so Steve stepped in. Stepped started reading what was done and mentioned new air filters. Which is weird because I have k&n filters with stickers on air lids…..at first Steve didn’t understand and then became concerned. We went and checked and sure enough. My filters were gone. Steve went and found them and got them put back in. Isaiah then showed back up and claimed enterprise told him to as it’s a lease vehicle. I will not be back. Ask Isaiah about the time I came for a tire rotation and they didn’t touch the truck but he printed a receipt out like they did and sent me on my way. I have gps on my truck. Isaiah admitted and got it handled. But this second one. No thanks.
Robert Y.
5 out of 5
5/15/2026
Thanks for your service and professionalism!
Judith K.
5 out of 5
5/15/2026
Well done. I am always very pleased with all the employees at your dealership. Your employees are exceptional.
Joyce E.
5 out of 5
5/15/2026
Michael did a great job explaining everything and making sure I was taken care of. Thank you!
Timothy F.
5 out of 5
5/15/2026
The service was quick and efficient.
DARYL K.
5 out of 5
5/15/2026
Great job. Very happy with the service team.
Cari S.
5 out of 5
5/15/2026
Excellent customer service! Very kind and professional!
Joanna W.
5 out of 5
5/14/2026
I appreciate the shuttle service with Anthony & Julian. I am grateful for the tips I received on operating my vehicle from Michael and Emily. Thank you for the alignment.
Gary K.
5 out of 5
5/14/2026
Excellant service. You have it running smooth. I will continue to come back for service to my car.
Ann K.
5 out of 5
5/14/2026
Great communication. Timely fix. Thank you Bryce.
Gail J.
5 out of 5
5/14/2026
Andrew Mcclain has always been very helpful , kind , and explains things clearly when i ask questions. So thanks to him and everyone for their help So Appreciated !
Nathan N.
5 out of 5
5/14/2026
Quick, efficient service. Kept me informed and up to date. Thank you!
Sherry L.
5 out of 5
5/14/2026
Michael took care of my car while making sure I completely understood what needed to be done during this visit and my next visit. He made me comfortable with the process. Thank you, Michael.
Anthony A.
5 out of 5
5/14/2026
Michael was an amazing service advisor!
Rebecca H.
4 out of 5
5/13/2026
Michael helped me to get additional repairs done on my daughter's car in addition to the airbag recall. His communication was excellent. The only thing that didn't go well was the shop not having the parts for the recall work although I made the appointment a month in advance. I do not fault Michael for this, but there was a failure somewhere. As a result, I can't pick up the car until my daughter can as she lives in Raytown and her work schedule has made it difficult. The day of the appointment would have been ideal. Otherwise, the service was good.
Theodore L.
5 out of 5
5/13/2026
Michael is the best up there always gets the job done.
Betty P.
5 out of 5
5/13/2026
Excellent representative. Personable, professional and very informative. Will highly recommend working with isaiah and Legends Toyota service. Thank you Isaiah!

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