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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3120 reviews 60%
4 star 1084 reviews 21%
3 star 143 reviews 3%
2 star 429 reviews 8%
1 star 446 reviews 9%
Review Us
Keeper C.
2 out of 5
10/17/2024
I just found it discouraging that we bought all the extras you could when we purchased our vehicle but when it came to putting in a simple part they were going to charge me $89 for a single screw
David H.
4 out of 5
10/17/2024
Excellent. We were on the road and he got us right in.
Lucille B.
5 out of 5
10/17/2024
Great service thank you very much
James L.
5 out of 5
10/17/2024
Josh did a great job of explaining things.
Cathy S.
5 out of 5
10/17/2024
Great customer service. Thanks.
Joan D.
5 out of 5
10/17/2024
Very professional service.
Bill P.
4 out of 5
10/17/2024
Thank You Josh I will get the truck in again soon for additional repairs.
Lawrence W.
4 out of 5
10/17/2024
If I wasn’t satisfied with the service on this particular service I wouldn’t have been back. Josh was polite and respectful. He took care of the service and made me feel heard. Thank you Josh.
PAMELA M.
4 out of 5
10/17/2024
Satisfied with the service I received. However I am looking for a more affordable service garage.
Leslie G.
5 out of 5
10/16/2024
I was treated good and in a timely manner he got my car in and right out satisfaction guaranteed
Jeffrey N.
5 out of 5
10/16/2024
Smooth, timely and professional
Patricia W.
5 out of 5
10/16/2024
Always excellent service, great communication
Kristie H.
4 out of 5
10/16/2024
Bryce did a wonderful job. He listened to my concerns and did a great job communicating, keeping me informed of the progress on my vehicle's repair. Bryce was every knowledgeable and gave me confidence I could trust the service team would identify and resolve the very scary problem that has stranded me twice on long trips since I bought my 4Runner brand new 2 and 1/2 years ago. I would have to say this is one of the best experiences I have ever had with a service department and one of the worst problems I have ever had with a new vehicle with only 16,000 miles on it. I live much closer to other Toyotas dealers in the area and I don't love having to drive so far for service, but it is totally worth it to know I will be well taken care of. Thank you.
Linda S.
2 out of 5
10/16/2024
Work seems to have been done adequately but every time I bring the car in for service I then have to figure out how to reset the display the way we previously had it set. It comes out of the shop with “settings” showing on the display. Resetting it is not something I’ve committed to memory and I really get frustrated getting it reconfigured. Also tire pressure on front left tire is lower than the other three. I’ve driven it 30 miles today and it’s still lower than the others. These are both minor things but irritating nonetheless.
Natalie F.
1 out of 5
10/16/2024
The check engine light came back on. It was one item that needed looked at.
John V.
5 out of 5
10/16/2024
Very surprised how quickly and how well the body work was performed
Theodore F.
5 out of 5
10/15/2024
Communicated vey well.
Diane P.
1 out of 5
10/15/2024
It took them three times Totry and get the right amount amount of air in all 5 of my tires and they still didn't get it done right I came home and had my boyfriend do them right After that many times I was to mad to deal with them.
Jill C.
2 out of 5
10/15/2024
The team’s time estimates need improvement. I was the first car today, and was told my service would be complete by 9:30. It was not completed until after 10am. My last visit they underestimated by more than an hour.
Mark C.
1 out of 5
10/15/2024
It took longer than what he indicated instead of 1 hour 30 minute it 2 hours poor customer service

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