The service tech and work was fine. Appointment was for 10:15 am. Was not done until after 12:15. Only an oil change. Seems to me over 2hours was excessive. Happy New Year.
Great customer service!! Evan is great!!!
Excellent service experience from Evan Donahue friendly courteous professional car serviced in timely manner runs great thank you Evan donahue!
When you have an appointment for an oil change, it shouldn't take 3.5 hours to get it completed, especially when you have been told it would take 1.5-2 hours to have all services completed. That is ridiculous. And to make things worse, I wasn't the only person with this issue. There were several people with this same issue. This was not the service departments fault. This was a scheduling issue and a policy issue at Legends Toyota. Also, how do you not have ESPN on your TV in the waiting area?
Evan was very courteous and helpful! Communication throughout the service was great. I’m confident I received a thorough brake inspection and I’m relieved I did not need new pads and possibly rotors as I was fearing. I greatly appreciate the honest work here.
Great customer service and communication from the guys up front.
Got all the service work done and recall work,
I asked how long the service of my vehicle would take when I scheduled my APPOINTMENT for service. I was told 1 1/2 hours-2 hours. That is what I had planned for. It ended up taking close to 4 hours and no additional problems were found or services added. This is the second time this has happened. I was very disappointed to have wasted so much time there. I will have to start going to a different shop for my service needs.
Customer service was excellent the best but when I left and got on the highway, my hood was not latched, I had to pull over on the left side of the highway to close it. It scared me other than that.Everything was perfect
He did a nice job and is professional and very cognizant of my time. Thanks
Bryce was very helpful and got me back in my car fast!
Josh is an honest, kind and thoughtful person. A true professional who treated me like a long time customer. At my request he put his best technician to work on my truck. That kind of care is truly appreciated. Thank you, Josh, for taking good care of me. You are the best!
I was pleased that I didn't have to sit for hours waiting for my car. I had also asked for a car wash and received it. Thank you
I was told my car would be done around 11:30. At 12:30 I approach my rude, unapproachable service rep who failed to keep my updated and acted extremely annoyed when he went back to check and see where they were at with my car. He came back and reported something was going wrong but it would be about 15 minutes more. He did not provide information on what was going wrong. I left around 1:30, so a 3 1/2 hour service with no apology on the exceeded time frame. The man who checked me out provided a $20 discount, when asked if I can use my oil change coupon I was denied, so in theory I got a $10 discount. I felt pressured to do an alignment but was not provided with any data on what my car showed to indicate I needed an alignment. Please contact (816)-550-4815 for Michelle when contacting.
Said they were going to rotate my tires and definitely did not. I could tell because I came in for my 25,000 miles maintenance (which he argued with me about but said he would give me anyway) he never fully completed the service because when i got the vehicle back the tire i had been having issues with was still in the same position, which defeats the whole point of a tire rotation. The agent knew about the issue with said tire and didnt verify the maintenance i originally scheduled for the car had been completed. He was very kind and explained things, however the maintenance on my car was never completed and I waited for two hours to find my tire still needing to be rotated, and a very sour taste in my mouth. I work in sales and I understand numbers are important but so is ensuring you do right by your customer!! Especially when it comes to maintaining something as important as a vehicle.
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