Ryan and team did an excellent job for us. Thank you
John was great to work with. He was quick to help answer all the questions we had and did a thorough job explaining any issues found during the inspection of our vehicle.
Is not the first time I got a bad experience taking my car with this dealership,or they had done a bad job with not being responsible of the consequences I could have caused to their incompetence doing their jobs,plus many time while they working on my car they broke parts in my car and they covered their mistakes by making me responsible for something that I didn’t break when I perfectly know how I had my car before I took it to service,this time I’m very disappointed for what they have done wrong in my car!!!!!
Everything went very well. I made use of the courtesy ride which saved some time on my day. Thanks you!!!
John Geiger is the best Toyota service advisor in the history of mankind
Your staff has always been very professional and helpful. One suggestion the furniture in the waiting area needs replaced. I would compare it to sitting in a sink hole. God awful, extremely uncomfortable. Worse yet is getting up. I bet if there were video it would be hilarious to watch.
Kay (and tech Kevin) did a great job troubleshooting my mystery and then didn't charge the diagnostic fee that I was expecting. I'm grateful they took their time but blown away that there was no charge.
Kay was fantastic! Friendly, courteous and respectful of our time. She knew we were in a hurry and did everything possible to get us out the door. I also appreciated being able to make an appointment the same day that I called.
Kay is a keeper!!
Kay was very nice and professional
I’ve always been treated extremely well by all of Evans employees. John has been my service tech for 10 years and has provided 100%, dependable, quality service every time.
Wasted my time as part was not in stock. When my appointment was scheduled inventory should’ve been checked to ensure part was available. Now I have to make another appointment appointment and take time out of my day when this could’ve been avoided from the beginning. It is not acceptable
Kay was very courteous and professional and was helpful by explaining the work that needed to be done. Kay is among the best service advisers that I have worked with in the many years that I have been coming to Evans Toyota.
John is always professional. And he knows how picky I am about my truck.
I was told the appointment would take “about an hour”. I let them know I would be waiting in the lobby. After about 2.5 hours, I hadn’t received any messages saying my van was finished so I walked back to check on things. The service guy I was working with told me the van was finished. I don’t know if he just forgot to let me know it was done, or if it actually took 2.5 hours to change the oil and some fluids.
I am pretty sure I could watch a video to teach myself how to do that maintenance, then do it my self in less time than the trained technicians did it in.
Don’t tell your customer it takes 1 hour and then fail to call them 2.5 hours later. Terrible experience, I may look elsewhere for future service.
Always polite and courteous:)
My service appointment took much longer than I expected but John was great about providing updates. I miss the rental car option that you previously had. Living over an hour away makes service appointments difficult.
Kay is knowledgeable, patient, and helpful.
Kathy is a very good employer. We have had her before and we knew her before she went to work at Evans Toyota.
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