Great service and excellent staff
Called Evans ans was told my oil change was due. Set appointment for oik change and cabin filter xhange. Got to seervive chexk in and was told by a young female agent that my oil change was Not. due yet for another couple thousand miles and that the van's Lt rear camber was off. I attempted to tell the svc agwnt that I had called Evans 2 days previous, and thr phone agent told me the oil change was due. I tried to tell the agent that the windshield sticke4 Evans had put on at the last oil change listed mileage that did not jive with either what the phone agent said, or what she was telling me. After the initial attwmpt to reconcile juat where and how the Evans agents and ecords disagreement came to be, I was told flatly again by the agent, that my oil change was not due. I was not satisfied w/ her response, and felt I should try again. Upon trying to find ground truth again... the Agent"s demeanor hardened, and she prefacee her response by saying in an obviously perturbed state... " What I'm trying to tell you is.... " and then gave her response in the same obviously annoyed state.
Seeing that I was her first customer @ 0801 on a brand new day... and as I was calm and proffesional, I was non-plused by the tone ane content of her 2nd response. I then made one more attempt to try to reach somw level of the agent understanding me, and ultimately
Had to abandon that... and ok work to be done on the Lt rear camber iaaue, the oil change; and the cabin filter. I was told the work would take 1.5 hr. I informed that doing the non-scheduled Lt rear camber work was unaticipated....I already had an agressive schedule that day... and that I'd hold them to that ETIC. After the 1.5 hr had elapased, I went to check on the van's work status; and saw it sitting outside the shop, some 1hr and 40 min after check in, and no one had called to tell me ! I approached the agent to enquire about paying and getting my keys.She told me they were checking on parts availbility. I asked whether these were rear end alignment parts... and while still clacking computer keyw, she informed that the van had 2 bulbs out. I was very much suprised at ths point, that there was no sense of urgency to get me on my way with th3 van
Natalee did an excellent job of explaining everything to me and keeping me informed. She is very personable and made me feel valued as a customer. She deserves a five star.
Very pleased with the service
Took three hours for an oil change, after paying not a word was said to me. Will not be returning.
Very prolonged service. We had a scheduled appointment for an oil change and tire rotation. We were told 1.5 hours. We were there for 3.25 hours. This made a big difference in planning the rest of the day as you can imagine.
The only issue is that it was supposed to take 1-2 hours and it ended up being 2 1/2 hours.
Everyone was nice and helpful and the waiting room was nice
I have always owned toyota vehicles because they hold up very well. The service team, it's very polite and nice.
John is my go to guy…I trust him and can ask him advise on my car matters knowing he has my best interest in keeping me in a safe reliable car and it’s appreciated more than words.
Very helpful and professional!
Always satisfied at Evans , they have great customer service and Friendly and Courteous. They all do a great job to help and please the customers..
Excellent attention, Ryan Dishong did an exceptional job, very attentive and helpful.
Thank you John, so very much for getting my Jeep (Bluey) up and run, he is running better than ever, definitely starts a lot better too.
Thank you Again, really appreciate it.
Professional and Informative
Ryan is always a pleasure to work with. The service department is always friendly and welcoming.
Yes, I am happy the van is getting fixed. NO. I am unhappy howuch it costs. $788 to remove the bumper fix a broken wire and replace the bumper in a little over 2 hours.
David L was great. Exceeded all expectations. You have the best waiting area I've ever seen in my life. Would definitely come back again.
I would have thought that paying almost 600.00 I could have at least got my car washed
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