You all did an excellent job.
Fantastic service! Friendly, knowledgeable, and helpful staff.
There was a gross lack of communication between Ryan and myself. While I could have been more proactive, I expect more transparency and forthright disclosure from technicians and representatives. I am accustomed to better service from Evans.
Thank you for your care of my vehicle
John was very professional. I appreciated all the updates on my vehicle.
Thank you.
I was there at 7:15 waiting in line on the left side. I was the first to pull in for my 7:30 appointment. The customer techs started waiting on the back of the row instead of the front. That probably set me back an hour. Then I wait patient for a stupid software upgrade that was just Toyota steeling my personal data. I am a retired it guy and I’ve done many firmware/software upgrades. I know when someone just blows off the job. I mentioned I had to wait as you don’t shuttle to Columbia city. I watched everyone come and go for 4 hours. Last time I thought my car was in the parking lot after a software upgrade and it sat there for an hour. I thought no way that’s my car but it was. I actually question the oil changes as well. I think I can do better than your sorry staff and angry techs. I felt the heat from the tech today because I watched do both with my car even though I mentioned my urgency. I will never wait again. You should take care of the folks waiting when you have so many getting shuttled. You need to honor the ones who get their in time and not work from the back or closest to the counter.
I only worked with Kay through texts but she always responded promptly. In the service area, the guy on the end, he had a couple of piercings, I don't know his name. He was very friendly and professional! He answered all my questions, I had multiple questions. He checked to make sure a shuttle driver was available, just very helpful! The shuttle driver was professional too. He was readily available to pick me up to take me back to Evans too. I know he was busy!!
I took my car in for a simple oil change and tire rotation. After waiting over an hour, I’m told that the threads on the drain plug came right out when they pulled it out. They should have come talked to me the second they weren’t able to get the plug out instead of over torquing it, but I trust Evans Toyota so I let it slide. I went to pick up my car this evening, which has now been in the shop over twenty four hours. I picked up the keys, set up a payment plan, and was ready to drive it out. Upon starting the car, it’s not only flashing up error messages on the dashboard, but I can’t drive it at all. Now it has to stay another day. On top of that, there are no rentals available, and the only two employees working the desk, while as understanding as possible, could only say it would be looked at tomorrow. I have to take this car on a ten hour drive this Saturday. I am not happy about a surprise car fix that is your own fault, and I’m not happy that I’m not able to go to work tomorrow because somebody didn’t do the safety checks before writing off on everything. My parents have bought three cars from and had them serviced at Evans Toyota, and that is where I bought my car and have had it serviced. I need to know what will be done to make this right.
The service itself isn’t at issue nor is any interaction with Natalee a reason for my dissatisfaction. All of that was fine. The issue is the amount of time it took for completion of the services. I was quoted a wait of 1.5 hours but the actual time was 2.5. Had I known from the beginning that it would be that long, I would have chosen to spend the time elsewhere rather than waiting in the service area.
Ryan was friendly and helpful!
Will do. Thank you for continuing to provide excellent service.
Yesterday was a joke. Brought it in for oil change and tire rotation. Was told of a recall needed information screen up date. Was told could be up to 2 hours 3 hours latter Was sent home no oil change or tire rotation. Did meet a nice young salesman said he only been there 3 weeks ask me could do anything for me. Tonight had a great service writer.
Thank you for the attention to detail and the additional help and assistance that my situation required.
Kay is thorough, helpful, professional, and knowledgeable and does her best to try to save me money by checking to see if my warranty will cover repairs or not. She’s awesome!
Unprofessional, bad attitude, bad customer service. Aggressive trying to sell addional services that we did not want. Treated you like you did not understand car service. Extreamly long wait time (2.45 hours) with no apology given.
I’ve said it once and I’ll say it again… The Service and support I get from Evans Toyota from John Geigerand the entire team, allows my fleet to run seamlessly….. and that is priceless!
I asked them to check the battery and all related systems as the car would die after minimal usage. They charged the battery and said everything was fine. I asked them to double check the other systems as we had a road trip this morning. They claimed they did.
The car is now dead this morning and we're screwed. Thanks for nothing
I do not plan on getting rid of my 2009 Venza. I 've had it since December 2008
Took two and half hours for a simple oil change
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