I am generally very satisfied with the purchase process at Evans Toyota, but my experience with today’s windshield replacement appointment was disappointing.
I scheduled the appointment for 9:00 a.m. and specifically confirmed beforehand that the windshield replacement would be completed no later than noon. Based on that information, I arranged my day accordingly. Unfortunately, no one arrived during the scheduled timeframe. I later learned that the glass vendor was out of town and would not be available until later in the afternoon.
Because I had a previously scheduled appointment for my granddaughter at noon, I was unable to wait all day. The dealership did offer a loaner vehicle, which I appreciated. However, when the glass vendor finally arrived, they had brought the wrong windshield size for my vehicle. As a result, no work was completed.
I then had to make an additional one-hour drive back to Fort Wayne to retrieve my vehicle, resulting in several hours of driving and waiting, with no repair performed. To further complicate matters, my vehicle already has a scheduled appointment tomorrow with an independent repair shop for brake and rotor work, making rescheduling difficult.
While I appreciate the courtesy of the loaner vehicle, the lack of communication regarding the vendor delay and the incorrect windshield resulted in a significant inconvenience and a substantial amount of wasted time. I hope this feedback can be used to improve coordination and communication for future customers.
I received very good treatment from Ryan Dishong. He saw to it that everything was done thoroughly and completely and kept me well informed on the progress of my service work. He was pleasant, professinal and prompt.
Very satisfied with my visit
It was excellent service. John was nice and polite.
Multiple customers were at the dealership for hours yesterday. 6 hours for an oil change is nuts. If we had not prepaid, you would never hear from me or my family again.
Very professional, courteous and knowledgeable. Kay kept me informed of the service progress. Appreciated working with Kay.
Two and a half hours to fix one tire
Kay was very professional and accommodating to my work schedule while out of town. The Service team has always been great over the ma y years I’ve brought my vehicles to Evan’s Toyota
I came for an oil change and it took over two hours. That seems like a long time for an oil change.
Wouldn't clean my air filter. The price surprised me.
The dealership looks amazing. Are you people are great people keep on rocking
**** abysmal. Assuming this new battery works, that you refused to replace and was under warranty, I'm filing complaints with the BBB and the state.
We had to come back today because the engine leaked oil after our oil change last week.
The service rep worked to find my service plan. Maybe because I was from out of state, it took a little extra searching, but he persevered and I appreciate that! I have made peace with the fact that this makes me sound elderly, but the music was too loud and grated on my nerves. I left feeling like I was fighting a headache. I'm not hip or cool and I'm good with that.
Our driver door was having issues being loose with the handle, but the door would still open. When we returned home after service to get out of our vehicle the driver door wouldn't open at all. This is a big safety concern especially since we are leaving for a long vacation. Ive called twice during business hours and left messages but they have not been returned.
They did not tighten the lug nuts and I had to call a tow truck for help when I was stranded 9n the h8ghway. So no im not satisfied
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