Kay was wonderful. Courteous, professional and knowledgeable. Excellent service!
Ryan had an employee pull my car close to the door for me
Much appreciated as I walk with a cane.
John Geiger, Just went ahead and replaced the manifold at no upcharge, since the tech cracked it and did the right thing to just handle it.
Always looking out for us, you need to give him a raise please!!????
I appreciate the final complimentary oil change and tire rotation at the conclusion of the two-year warranty for my 2024 Corolla.
I had an 11 o'clock appointment and was not called until 3 o'clock that it was finished and the job was to take between an hour and an hour and a 1/2. While I realize things can get behind, I feel I should have been told things were getting behind and it would be much longer.
The guy who had helped me tried telling me I didn't purchase the maintenance plan when I purchased my vehicle. Which he was a liar. Proceeded to go through my financial paperwork from when I had purchased my vehicle. Another man had to help us tried telling me I didn't need an oil change. When in fact my vehicle said maintenance required and also the sticker that was provided from them said it was due for maintenance. Then they proceeded to make a petty comment of "oh are you going to drive 2,000 miles to Oklahoma and back." Very unprofessional from both men trying to get us to spend an extra $300 for 3 freaking oil changes and tire rotations. Last time I was here it took you guys freaking 4 hours to get my brakes done when I had an appointment. I have crap to do. This place is a crap show and I would NEVER recommend Evan's Toyota to anyone I know.
Too expensive on the labor side. Take advantage of women and took too long for the service!
Was promised finished an hour and a half…took 3 and a half hours.
Thank you for the extra effort and being much better to deal with than the 'other place, we shall not speak of'. Kay is freaking amazing!
I had the truck at a Belle tire for an alignment over a week ago. They attempted to align the truck but stated they had issues trying to get one of the adjustment tie rods. Loosened. So I made an appointment with Evans Toyota for an alignment and I mentioned when I checked the truck in that the steering wheel was a little bit crooked. I guess the alignment tech did not get the message about that and the steering wheel is still crooked so I don't know where the communication breakdown was but that was my experience.
We think Kay is professional and respectful of our maintenance needs and does well to make us feel comfortable while we are there.
My entire appointment was 3 hours long so I requested a courtesy shuttle. This will be the last time I get in a car with your driver. He seemed put off by the fact he had a full car (which is literally his job). We were not given time to fasten seat belts (my daughter was with me and she’s 10) He was driving 30 MPH through the mall parking lot and 15 mph over the posted limit on city streets. When he picked us up for our return, it was never mentioned we were getting another passenger. I don’t care that we were, but it would have been nice to have been told as I’m sitting in a stranger’s car traveling to a destination I was not expecting.
He definitely needs some retraining and maybe someone to ride along to experience what your customers experience. Honestly the entire drive makes me rethink getting an appointment where I would need a shuttle service.
Just would like to be more informed on the timing of the service especially if my children are with me. Maybe like from a text service or something.
Got a new key for my car. The programming was incomplete, which I found out later, and had to return so it could be finished.
Kay is awesome. She is very friendly and professional, and definitely my preferred service person.
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