John was very helpful. Explained clearly; answered questions. You have an outstanding employee. I had been two other l shops with rudeness and no answers or suggestions for unnecessary work . Evans was a great relief
I was very pleased with every aspect of my service. I was provided a car to drive when mine was going to take a few days and they even went out of their way to cover the damaged wires when the warranty wouldn’t cover it. I will always recommend buying a Toyota to others.
Thank you for Fantástico Customer service????????????????????????
John is always great to work with, and this visit was no expectation. He makes sure I know how well my van is running and takes time to explain what I don't understand. I'm really thankful for John!
Pyay was very courteous and helpful. Enjoyed working with him.
Very professional, thorough, knowledgeable.
Thank you.
Thank you John, you guys were absolutely fabulous. Kricket
I appreciate your offered services, it helps to keep my husband worry free ????????
Chris was outstanding. He listened to what I had to say. He apologized for what had happened and made it right.
I was told by my agent that it would be approximately 2 hours. At the 2 hour and 45 minute time period my agent walked past me and I said sir, Could you please check on my vehicle? He said, I can't right now and proceeded to go into an office by the waiting area. I watched him sit there for a while. Then I went out and talked to another agent who got right up and went over to the person working on my car to check. He said it is near completion. He then checked me out. I seldom if ever make a complaint. We've been customers of Evans for decades, and have always had respect. The texting feature is ok, but agents still need to respect and check in with their customers. This agent needs training, I believe. I've been in the customer service arena for 30 yrs, and have trained individuals in this area. This incident gives Evans a poor image in my estimation. Sincerely, Jane S
Excellent service! I had a Prius for years and really miss the Toyota staff
The service is great at Evan’s. The quality of the rav 4 keeps us with Toyota. The service department and sales people keep us at Evans. Thank you
Brought the car in to replace a door handle. It took, at the most, an hour .
The service charge was $160!! That seems exorbitant. My husband and I both drive Toyotas, purchased from you….I have been a customer for years.
Is this what we can expect going forward? Did an Sullivan/Alber
Justin was great as always!
There has been several times we have been told 2 different answers to our questions. We come to Evans because it is closer than the other toyota dealership.
Very professional and friendly
Too many text and phone calls. One appointment reminder would be sufficient.
Took way too long for no more than was completed. Was not a major inconvenience, but a minor annoyance for sure. Appointment was at 10; was after 12 when work was completed. Rotated tires, inspected, topped off fluids, and replaced a wiper blade.
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