Took a week of waiting on a part which I can understand but then when I finally got my car back the trunk came back broken. It wasn't before. It looks like someone ripped the handle off and then shoved it back on.
The guy who did my paperwork was nice enough, helpful with payment even, but my question about why my trunk no longer works now got blown off. I have no idea how to fix this.
8.5/10
My oil change appointment was at 11 am and was not completed until 1:45 pm almost 3 hours later. Secondly, when checking in my vehicle I mentioned I wanted the lights checked as they were not bright and some of them were out. I also mentioned I would like the video multi point inspection which I never received while waiting for my vehicle. When finally being told my vehicle was ready I go to the service counter to pay and was told only the oil change had been done. Then I was proceeded to be told other things that were recommended to be fixed which I was told would be done prior to the oil change being completed via the inspection. Not to mention the advisor I was working with was not even the one who checked me out and to go over things with the vehicle. I did not get the multi point inspection until I was already in route home. Also got another text letting me know I could pay for the oil change 30 minutes after I was already home and paid at the shop! This was by far one of the worst vehicle service experience I have had and do not forsee me return to have any other work done here!
Darkeevin P
He was very good and nice to me everyone that works there are great people to talk to
Evan so it has been very good to to work with and the service was no exception we appreciate the great service and pleasant experience.
John is always great to work with
Needed an oil change, came in for it. Guy said it’s $180, I asked for the same service I got last time for $113, his body language changed and he became visibility agitated, he said ok but that doesn’t include tire rotation, it’s $110, I said ok. Bill was $133, $20 difference from his quote…I don’t know why the staff is always in the rush, they didn’t text me my inspection details and a different employee would not explain recommendations for service without me asking to please explain it, the initial guy was busy answering complaints from other customers.
Mat Peters was very personable and upfront with me on the services necessary for my vehicle. I felt that he took very good care of me during my service visit. Thank you!
Efficient, friendly service
Fast, reliable, friendly service!
I appreciate the entire service department at Evans Toyota! John Geiger does an excellent job keeping track of the service needs throughout all of my vehicles! His commitment to customer satisfaction is very impressive ????
I am proud to say that Evans Toyota service department takes excellent care of my vehicles! John Geiger pays special attention to the details that my vehicles require. I am thankful that I never experience a breakdown out in the field and for that I will continue to commit all my service needs to Evans Toyota service department!
Yes I was completely satisfied with John and the work that was done to-day
I never received my vehicle inspection report so I have no idea of anything was wrong with my vehicle. For previous oil changes and 10 point inspection maintenance appointments I usually receive a video detailing any issues but I didn’t receive that either.
Ryan was a pro all the way. Went above addressing my needs. A super employee
John explained the inspection and things that could have been a problem. I was happy that he was fair with me.
Ryan was able to answer all my questions. He was knowledgeable and took the time to personally call me when my vehicle was ready for pickup.
Answered any questions I had regarding my Rav 4 and repair service went well.
Deb Graham
Once I got my truck back from having the recall work done and I was driving it that night I noticed my windshield wipers were not working. At the time it wasn’t raining hard but had it been raining hard it could have been a major issue. Once back at home I realized after they were done doing the engine work they forgot to connect the wipers back in. So my wipers now work but a simply thing could have resulted in serious problems and it also makes me think did they make sure to connect everything else or did they miss something else?
Social