Wasted my time as part was not in stock. When my appointment was scheduled inventory should’ve been checked to ensure part was available. Now I have to make another appointment appointment and take time out of my day when this could’ve been avoided from the beginning. It is not acceptable
Kay was very courteous and professional and was helpful by explaining the work that needed to be done. Kay is among the best service advisers that I have worked with in the many years that I have been coming to Evans Toyota.
John is always professional. And he knows how picky I am about my truck.
I was told the appointment would take “about an hour”. I let them know I would be waiting in the lobby. After about 2.5 hours, I hadn’t received any messages saying my van was finished so I walked back to check on things. The service guy I was working with told me the van was finished. I don’t know if he just forgot to let me know it was done, or if it actually took 2.5 hours to change the oil and some fluids.
I am pretty sure I could watch a video to teach myself how to do that maintenance, then do it my self in less time than the trained technicians did it in.
Don’t tell your customer it takes 1 hour and then fail to call them 2.5 hours later. Terrible experience, I may look elsewhere for future service.
Always polite and courteous:)
My service appointment took much longer than I expected but John was great about providing updates. I miss the rental car option that you previously had. Living over an hour away makes service appointments difficult.
Kay is knowledgeable, patient, and helpful.
Kathy is a very good employer. We have had her before and we knew her before she went to work at Evans Toyota.
I was very disappointed and frustrated to find debris and grease stains on the floorboard carpet of the driver side in my car after service at the dealership. This is not the first time this has happened, and I’ve tried to be patient about it. But I would really appreciate some more care in this department. I make a point to keep my vehicle very clean, and I would like it back in the same condition that I give it to you. John is great, and always super friendly and helpful when I visit your establishment.
I arrived 5-10 early for my 8:30 appointment. I was told 1:30-1:45 hrs to get service completed. When I texted Ryan at 2 hrs for update I never got a response. Usually I get a video of the inspection well before finishing and this time I received it just before I was beckoned that my vehicle was ready. I had also sent another text inquiring an estimated time of completion and again no response. At checkout and through the process didn’t feel like a valued customer. Was it because service being done was under warranty? Or does Evan’s Toyota not care? I really appreciated over the past 14 years of services at Evan’s Toyota the updates and feeling valued as a customer. Did not get that experience this time.
Waited 2 hrs in waiting area. Never got any updates. Went to service desk. Ryan was not around, another advisor helped me. Went back in. 45 minutes to get another update
My problem is not with John Geiger. I'm sure he will follow up with me with my damage issue. It is dis-heartening that the money, time and effort that I have put into my Toyota vehicles is not put forth with respect from the service technicians. Today has not been my only negative experience. Thank you.
Always a job well done. Thanks for the good service
I was pleased with the speed and efficient of the maintenance team.
John Geiger is fantastic!! John has been our service advisor since we bought our Corolla brand new in 2015! He always remembers us and our vehicle. What a great person and great job!
John takes care of everything and is a credit to Evans. He is dedicated to excellence.
Social