Came in initially for a oil change. ended up getting a oil change & tire alignment package offered by Toyota as well as a tire patch. When i got my car back, I noticed 1 tire different than the other 3, 2 of my tire caps were different than the other ones (the lime green caps for nitrogen filled tires) & the NEXT day morning, i got 2 flat tires to the point where i had to put the spare on. Called Toyota and asked if tires were rotated for alignment. Tech on the phone said that they are two different services and that the tire that i needed patched was rotated to the front right. Confused because I was told I just needed an alignment, not a rotation? Took my car to a tire shop and showed them the tire that was low again, right after getting it “patched”and they said that the tread on the tire is to low for any repairs. and I would need a new tire. So I called Toyota and told them that it may have been a failed repair because the “patched” tire is low again. Tech then blamed the inconvenience on construction and bad streets in fort wayne. I’m disappointed and very dissatisfied with Toyota. Especially when I’m buying a 30k vehicle off your lot and then you just price gauge money instead of fixing the vehicle. I want a refund of the deal that i got which was 3 oil changes and 5 alignments? but the tech on the phone said that i could not be refunded. so say all that to say, i went in for a $70 oil change, ended up paying about $500 with the maintenance program and repair… just to turn around a couple days later to all of a sudden have to replace 4 tires. another $500 later. and when I called toyota for any fix or tires, they said they would charge me for another repair in that tire if found different from previous patch and any new tires would be 5-700$. Not satisfied at all with the customer service.
John is fantastic! Makes the vehicle service process so smooth for me! He deserves a raise!
Kay gets a 10+ for her professional , helpful , personable service !
I’ll ask for her next appt.
Kay was So friendly and helpful!
I always get great service!!
Thank you for all the hard work! I feel so much better knowing my son’s car is safe when he drives it.
David did a nice job of supplying me with all my options
Good job. I especially appreciated the ability to speak to the mechanic directly about some relevant details needed to help me make the right decision on what to do.
Excellant service given. Explained well the service I would be given and the cost estimate. Thank you! Peggy H
Good service.. prices are high
The service went well. Done right and on time. Much appreciated.
Fantastic service as always!! Thank you!
Sorry for the A** whopping in the tournament, next time we should team up!! Haha
Matt was extremely knowledgeable and very helpful during my service.
David did not assist me. John Geiger was my assistant and did an admiral job.my only complaint is that the oil was almost $80.00. Complete oil change was $110.00. This is considerably more the local Honda dealer. Not a pleasant visit. You should be better.
I was getting the car serviced, so I was frustrated to received an unsolicited text from the sales department requesting me to sell my car. If I was interested in selling my car, I would do so, and not get it serviced.
I always appreciate your great customer interaction and service support when something needs attention on my car.
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