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Real Reviews From Verified Customers

Service Center Review Summary

5 star 786 reviews 62%
4 star 284 reviews 23%
3 star 45 reviews 4%
2 star 65 reviews 5%
1 star 79 reviews 6%
Review Us
Chris O.
5 out of 5
11/28/2023
Noah is the best. He is very friendly and knowledgeable about the service of my vehicle. He is always prompt and on time and the service department is quick with servicing my vehicle. Firelands has a great service team. Thank you Noah!!!
George W.
5 out of 5
11/28/2023
Great experience!
Robert J.
5 out of 5
11/28/2023
Excellent service and friendly staff
Rachel B.
5 out of 5
11/26/2023
John always explains everything clearly, answers all of my questions and gives helpful advice. He’s pleasant & genuine and I appreciate him & the whole team at Firelands Toyota!
Jonathan M.
5 out of 5
11/25/2023
Videos from the tech online were very handy! Thanks
Ryan N.
3 out of 5
11/25/2023
What would be my trade amount if I would replace the wiring harness?
John O.
1 out of 5
11/25/2023
I took it in because the headliner started falling down & when I got it back there are black smudges on a few spots.
Meghan O.
5 out of 5
11/25/2023
John, Brad, Denny, and Sean were extremely accommodating and helpful!
Jason C.
5 out of 5
11/23/2023
good job
Greer Living.
5 out of 5
11/22/2023
He was very customer focused
Kelly S.
5 out of 5
11/22/2023
Jamie was wonderful as well as the other staff that helped. Thank you, Go Browns!
David D.
4 out of 5
11/22/2023
The service was outstanding and thank you for not trying to sell me additional services
Nancy B.
5 out of 5
11/22/2023
I was pleased with the service of my rave4 and will continue getting it serviced at Firelands Toyota
Jacky T.
4 out of 5
11/22/2023
Thanks Noah
Syjngjen T.
4 out of 5
11/21/2023
Always receive wonderful customer service. Anytime I come into the dealership.
Craig M.
5 out of 5
11/21/2023
Service Department was spot on like they always are! Greatly appreciate all their guidance.
John P.
5 out of 5
11/21/2023
Well satisfied with the service
Kimberly C.
5 out of 5
11/21/2023
Jamie Wright is fantastic. Informed, friendly, honest and professional. As a woman,I like having a woman to communicate with. Thank you Jamie!
Roger L.
4 out of 5
11/19/2023
She knows her job
Lisa C.
5 out of 5
11/19/2023
Great customer service. Kept me informed on progress.

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