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Real Reviews From Verified Customers

Service Center Review Summary

5 star 786 reviews 62%
4 star 284 reviews 23%
3 star 45 reviews 4%
2 star 65 reviews 5%
1 star 79 reviews 6%
Review Us
John K.
5 out of 5
3/1/2024
Great service friendly staff
Gregory S.
5 out of 5
2/29/2024
Great job once again— really like the new service layout-/ safe - efficient
Arlo E.
5 out of 5
2/29/2024
Jamie was awesome??She’s very friendly and still professional on the job.Model employee.
Belinda L.
5 out of 5
2/28/2024
Great job, quick and easy and very accommodating!
Dianna A.
5 out of 5
2/28/2024
Everyone was very professional and attentive to my needs
Robin B.
3 out of 5
2/27/2024
The only complaint I have, is someone changed the radio station and in doing so dripped a sticky substance on the vents under the radio.
Vinesia O.
5 out of 5
2/27/2024
Jamie was great!!!
Janet C.
5 out of 5
2/27/2024
John is always kind, prepared, & efficient.
Dennis J.
5 out of 5
2/25/2024
Great service at Firelands Toyota as usual always efficient service and very thorough.
Michele B.
5 out of 5
2/25/2024
Jamie was great!
Douglas S.
5 out of 5
2/24/2024
John is a great communicator. Thanks for the cookies too!
Carol B.
4 out of 5
2/24/2024
Thank you for your immediate response to facilitate my leaving the service area on a medical emergency. One never anticipates such an occurrence. The Oreos were great!
Jerry S.
5 out of 5
2/24/2024
Jamie was and always has been professional and pleasant when assisting with my vehicle service.
Clarence M.
5 out of 5
2/24/2024
Great Service
Larry F.
5 out of 5
2/24/2024
We were very well pleased with the friendlines,, & great servic
Leanna S.
5 out of 5
2/23/2024
Everything was explained to me perfectly
Don B.
1 out of 5
2/23/2024
I had to go somewhere else to get the actual service I wanted on my transmission fluid change. Got it done elsewhere for a lot less and they did complete job. I don’t understand why you folks can’t do a transmission tuneup.
Don B.
1 out of 5
2/23/2024
I had to go somewhere else to get the actual service I wanted on my transmission fluid change. Got it done elsewhere for a lot less and they did complete job. I don’t understand why you folks can’t do a transmission tuneup.
Karl O.
5 out of 5
2/23/2024
Polite and prompt!!
Bill L.
3 out of 5
2/23/2024
I hope the manufacturer does call. I was recently involved in a situation that made several people observe "Toyota trucks are really built well."

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