Thorough, professional and courteous. Cant ask for more than that
Firelands Toyota has always treated me with my best interests in mind.
Jamie is an exceptional service advisor. She thought of everything and took care of it before I had a chance to ask about it. She also shows respect for the customers her colleagues and Firelands Automotive. She wants to help her customers.
I’ve been impressed with everyone I’ve meet a Firelands Toyota I’ve dealt with several Toyota stores thru the years, they all would improve by taking lessons from Firelands.
Very good job an quick thank you
Love Firelands Toyota. The store knows how to treat a customer. Something as simple as opening the door for you is above and beyond.
Jamie was thoughtful and courteous and provided excellent customer service! Service was prompt and the vehicle was fixed properly. I'm very satisfied with the service and the dealership as a whole.
I’m satisfied with the service we received yesterday. However I’m still not happy that I had to make multiple trips to resolve this issue because your service members didn’t want to listen to my concerns. I really do hope that your service department receives more training when it comes to listening to a customer!!
I truly appreciate the service given by this individual. He dealt fairly with me in a tough situation.
Very helpful service people. I am confident my trip to Chicago tomorrow will be uneventful as far as my vehicle is concerned.
My appt for my 2024 Corola was at 1:30pm on April 9th. The service dept staff was friendly and efficient. I was in and out in a reasonable time. Joan R
Steve and Grant were great to work with and helped us find the right vehicle. They made purchasing a vehicle a great experience and took time to show us features on the vehicle. Looking forward to working with them again!
The day after my service my warning light that I need to change my oil soon came on. I will have to call and likely drive back to get it reset.
John is always very professional. Much appreciated!
Jacob was very helpful and efficient with assisting me with purchasing my first car!
My vehicle had the same problem , the very day that I brought it home . Also , they were suppose to do a multi point inspection and my tire is low indicator came on the same day . I thought that you people i , at least made a visual inspection of my tires . Very dissatisfied with you people and upset . MJK
Jamie is a very professional person and very friendly ! Very satisfied with service !
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