Dave did an excellent job of helping us in every way.
Al King
The service team is fantastic!!! They greeted me by my name , the girl to the far left was so helpful!!! I wish I could remember all there names but the girl to the far left she greeted me first both times I went! All of them were phenomenal and very helpful! A wonderful experience! And the waiting room was very cozy and it’s nice to have refreshments what a greet company I’m so happy I chose to go to firelands Toyota!!!
John James and the Toyota crew went above and beyond to fix my vehicle correctly and in a timely manner. I would highly recommend Firelands Toyota for all my Toyota needs. I’m beyond satisfied with them.
I never met John James but otherwise had excellent service and friendliness.
Positive experience today--thorough, efficient, courteous.
My key fob doesn’t work too lock or unlock the jeep, I went too get a new battery and it still didn’t work, they said it needs to be reprogrammed. Would this be covered by you?
I am always treated well by John, Darrell and Jamie in the Service Department. These individuals are a major asset to this dealership. Thanks so much.
They got me in and out quickly and did a very nice job.
I will do. John is a good professional
Unsatisfactory management of our hitch installation.
I've always felt very confident when bringing my car here for service. The attendants like John James are always pleasant and helpful and the mechanics are quite knowledgable and capable of any repairs that need to be done to your car.
The technician left my truck dirtier then when I dropped it off. White goo like substance on my tires and rims.
I was very disappointed this time with the service. Our car was there for 2 WEEKS. We were promised it to be expedited and then it seems the part wasn't ordered at all. Randomly when I called after 2 WEEKS 'the part is on it's way from Cleveland today'.
Not pleased this time.
They kept me posted on progress of the service and repairs. Thanks
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