Quick, efficient, helpful and friendly. Great job!
Suggestions were made to replace the cabin air filter even though it was only less than a week old. I had installed it and had the date written on the front. My guess would be the went by record on file only, but a visual check would catch this. Other minor repair quotes to change bulbs were highly inflated for the amount of actual labor it takes to do the job. Otherwise the work performed appears Good, and the parts prices appear fair.
Dave got my Rav 4 in/out in a timely manner. He informed me of the inspection results and helped me prepare for my next visit by explaining it throughly.
My truck was clean and dry when I brought it in. After the awful car wash, and dust, I had dry, dirt spots everywhere. Dave was nice, but I was disappointed with the way I received my vehicle.
Well this was the first time they didn’t wash my car and they usually leave a Oreo cookie in the vehicle. My granddaughter loves those cookies. Sorry, I don’t mean to sound petty but it’s the little things that matter sometimes
I enjoyed my first experience with Toyota and the Service department. It went smooth and fast! Thank you Dave Davis keep up the good work!
Jamie was very friendly and very informative. Great representative for Firelands Toyota! I’ll be back
Love everything about Firelands! I wasn’t able to get my free oil change because of a scheduling issue but they are so kind and accommodating! Love my jeep!
Jamie was helpful and explained everything.
They are the best dealership around .bought 5 vehicles from them .
99% wonderful experience in purchase and pickup. The only problem was that both sets of keys were not available when we left. I sent an email to the sales team to follow up.
We are very pleased with the service
Very good service and helped me with a loaner car so I could get to work! ???? thanks
Dave did a great job of keeping me informed of what was going on.
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