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Real Reviews From Verified Customers

Service Center Review Summary

5 star 786 reviews 62%
4 star 284 reviews 23%
3 star 45 reviews 4%
2 star 65 reviews 5%
1 star 79 reviews 6%
Review Us
Dori D.
5 out of 5
8/7/2024
Fast and courteous service
Gregory S.
5 out of 5
8/6/2024
Great job????
Daniella B.
5 out of 5
8/6/2024
Very good
Griff M.
2 out of 5
8/6/2024
Way too long ofxa wait
Joseph F.
5 out of 5
8/6/2024
John is a true professional; he keeps me updated and explains the service for my car completely.
Russell G.
5 out of 5
8/4/2024
Completed in time frame given. Courteous and professional service
Jewel T.
5 out of 5
8/4/2024
Great service
Autum S.
3 out of 5
8/3/2024
Only concern was the car saying it had a low tire pressure after I got it.
Ken F.
4 out of 5
8/3/2024
Thanks again for getting me In on short notice. It worked out perfect for my traveling.
Mary Jane.
5 out of 5
8/3/2024
Friendly speedy service
Victoria L.
2 out of 5
8/2/2024
Train your service people on how to use the Sunbit program. I expected to only pay $80 but they couldn't figure out how to do it so I paid $243 instead.
Steve J.
4 out of 5
8/2/2024
Thank you very much for getting me in yesterday, even though I made my appointment for a different dealership ????
Trisha B.
4 out of 5
8/2/2024
Fantastic job! I surely didn’t expect to purchase 4 new tires but I was not surprised. Dave was up front and honest, I did not feel as if I was being taking advantage of or talked down to. Everyone at Firelands is always kind and friendly, thank you.
Dana W.
5 out of 5
8/2/2024
Always a great experience
Sarah K.
4 out of 5
8/2/2024
I truly appreciate Ryan and Mark for going the extra mile and helping me in a very tough situation. Amazing customer services extremely hard to find these days! These two went above and beyond, and I truly appreciate that.
Jeremy S.
5 out of 5
8/1/2024
Debating on keeping the 4Runner or what are lease options on the Land Cruiser?
Jim F.
2 out of 5
7/31/2024
Your service department staff members are professional,customer friendly and do a great job. Maintenance service was great as usual. Disappointed with the vehicle detailing job. We have paid less for a much better job. Not a deal breaker. See you for our next maintenance service appointment.
Peter H.
5 out of 5
7/31/2024
I have had the pleasure of working with John ever since I bought my RAV4. John is friendly, professional and gives me service packages and options that work for me. He Is my trusted service advisor.
Victor B.
5 out of 5
7/31/2024
Keep up the good work.
Patricia I.
5 out of 5
7/30/2024
Always, wonderful service!!

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