Dave Davis does a great job of customer service.
Very helpful, Thank you again. Love my Rav4
I am always satisfied with service received on my RAV4.
Associates are courteous and welcoming. I highly recommend Firelands.
The best service rep I’ve ever dealt with since 1965, a real pro and personable
Very fast service and check in
Very fast check in and very fast service. They even gave me a ride to a restaurant.
I will only have the basics done until my prepared service has run out. Everytime I come in, seems like always something is found.
Take it elsewhere and told nothing is wrong, not happy with the change of nickel n diming me on every service visit.
Very fast and made time to do extra things i needed! Love the text that prices everything out and that they give you a moment to decide what all you want done. Great place!
Everyone was up front and completely honest about my car
They were also very polite
Dave was very pleasant and very knowledgeabe. Kept me informed as to the progress of my vehicle service. Answered all my questions to my satisfaction.
Great service as always :)
It’s always a pleasant experience doing business with John. It’s a relaxing feeling to know that John will give me proper advice and take good care of my car. I have a great confidence in his advice and judgment.
Very helpful since we were from out of town and quick service and very thoughtful to our concerns.
We come up to cedar point a lot and if we decide to ever buy a new car we will keep you in mind for the future! Thank you.????
This is my old car ! Change e-mail ! Don’t have this anymore !
I was in the waiting area for over 2 and a half hours for an oil change and new tire installation and balancing.
I made this appointment weeks in advance and selected an 8am appointment time in hopes of getting through efficiently.
Your management strategy should be to staff this in such a way that the oil change and tire installation could be done simultaneously and get the customer out in an hour to hour and a half tops
I do not think that you are allocating your resources efficiently or effectively.
Atypical appointment for an ouil change and tire rotation only takes an hour
No way that a tire installation and alignment should have added an hour and a half
Great service, Dave always goes out of his way. Ivy was also a wonderful treat. Thanks for the great service!
My appt was at 1pm. I was out within an hour. Great team at Firelands Toyota!!
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