Victory was very professional and gave great customer service.
Tommy is always so friendly, and thorough in his report back to me. He has helped take care of my car for years. I appreciate him and his knowledge.
I couldn’t be more happier with service I’ve received from my service advisor Tommy and Ms Christina Fong the service manager.
We were very happy with your representative, Victor Martinez. He was friendly informative and responsive to our requests
Service Team including those who answer the phone to schedule appts, your cashier, the service reps to take your care in are always friendly, make you feel at ease, help you with “all questions”. Thank You for having a top team. In my eyes you beat them all in the Bay Area
He was courteous, eager to help, knowledgeable, professional, and pleasant to work with.
Very satisfy with his help
I give Hong a 5 star rating. He was friendly, knowledgeable, and helpful. Thank you!
mathew youhana was very professional
Max was excellent to work with! I appreciate him going above and beyond to make sure my car was working better than it was when I came in.
Excelente costumer service
Next time I will ask for him to help me
Thank you Victor Martínez.
Victor and I discussed holding off on an oil change because it was at 50%. I thought my bill was a bit high, but once I got home and studied it, I saw an oil change was performed and it was not on the initial quote when I dropped off my car. I tried both texting and calling Victor and never heard back.
I don't usually write reviews but my experience with Victor Martinez in the service department absolutely deserves recognition. From the moment I checked in, Victor was incredibly kind, attentive, and professional.
He took the time to explain everything clearly, kept me updated throughout the process, and treated me with genuine care, not just as another ticket number but as a person.
It's rare to find someone in customer service who makes such a positive and lasting impression. Victor Martinez was patient, honest, and sincerely dedicated to making sure I left with peace of mind. You can tell he takes pride in his work and truly wants the best for each customer.
People like Victor are the reason I'd come back to this dealership again and again. His exceptional service, leadership qualities, and warm personality set a high standard for the entire team.
Victor Martinez deserves to be in a managerial position.
He leads with empathy, professionalism, and integrity, exactly the kind of person who uplifts those around him and leaves a lasting impact.
Thank you Victor for being such a bright light in what can often be a stressful situation. You made it all easy and your kindness did not go unnoticed.
John was great! Easy to talk to, and super helpful. Felt taken care of the whole time!
Taz was great- friendly and helpful. They spoke with manager about waiving the diagnostic fee, since I brought my car in for same issue twice before. I am upset that the a/c system has not been fixed. This was my 3rd visit,came I have to return to check on fluid leak.
Max was great and communicated well!
He was so helpful and provided alternatives that matched my budget for today. 10/10 and give him a raise!
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