John Jeffries is very courteous, efficient and professional.
He also quickly and patiently answered some additional questions which came up after I had left the site.
Tommy will make a great manager
Victor is a great representative of Honda Oakland – professional, courteous and knowledgeable. He took the time to explain to me the results of the diagnostics on my vehicle, possible issues, and ways to address it and minimize any damage to the car. In my opinion, Victor is a great asset to Honda Oakland and the reason I will continue to bring my car for servicing there. I hope you share with him my feedback. Thank you.
I was overcharged and had to request an adjustment to my bill.
Victor Martinez was absolutely awesome. He kept me involved with everything that was going on with my vehicle. He went above and beyond to make sure everything was completed in a timely manner. He was very knowledgeable about my situation. I will definitely be doing business with him and Honda Oakland again.
All Honda dealerships ****!
Great job. Everyone helped me out, what a team!
Amazing service!!! He's the best!!
Excellent service thank you
He was very friendly and courteous. He provided excellent service , and I was very satisfied with the experience
Omar was great. No pressure but let know what my options were.
5 star good customer service
Very knowledgeable about vehicle maintenance
Took time to explain in detail about what needs to be repair. Great customer service.
Tommy provided me with professional, knowledgeable, and thorough service, and was very helpful to me personally. He is kind and much appreciated.
I just wanted to say thank you first for doing the recall on my car. I understand sometimes it needs another part and another visit. I did not enjoy being told “Let me check if we have the part first” when I came to visit on Saturday. Shouldn’t that be checked prior to me going to my recall appointment? Then I was told to come Tuesday at anytime because there was another part needed for the recall and the part would arrive on Tuesday. I was already wary to go after work around 3pm so I called to confirm the part was there to replace on Tuesday. Yes, the part was there but was told to come in another day because recall service are only from 7am-12pm. Unaware and unprepared for this I had to come in Wednesday morning. I had to miss work and lose hours for not properly told about this information. Of course I had to go since it concerned me that my airbag warning was present every time I drove from Saturday until Wednesday. I’m still happy that it was fixed but I did not like the communication that was provided. I’m honestly shocked that Honda would lack in this. Again thank you for helping me and I hope I do not need a recall service for my car.
What I like about him is that he updates the customer about the status of car whenever possible. I liked that so much!
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