Sometimes when I bring my car in I don’t need it right away so it isn’t important to have it done quickly. However, this time the delay was a problem. A diagnostic took over two hours. When I checked on the progress, the results were in the computer but I had not been told it was done.
Also, the cost of repairs is unacceptable. For a starter replacement it was almost $1500. That seems way too expensive.
Great customer service. Friendly.
Excellent work enthusiasm keep it up
Thank you so much for your help Tommy!
John is great. I know I wasn’t the only Honda owner bringing a car in for service, yet John made me feel that way.
Taz was very helpful and responsive to our needs. Thank you, Taz!
Very responsive to questions and fair with pricing. Made sure all paperwork was complete to me. Exceptionally polite
Excellant service an was kept up to date about my car service
When you scheduled me you said it should take 45 min. I was there for 3 hours. It was very disruptive to my day and I wouldn’t have waited.
Muchas gracias por su servicio
The tire pressure light came up a day after the service. Since I was about to go away, I didn’t have a chance to bring it back in.
Omar Mohamed was exceptional.
John Jeffries went above and beyond during my service experience. Despite them being short staffed, he took his time to explain everything I needed and did not rush my service. He was thorough and knowledgeable. I really appreciated his support with my concerns about my vehicle. He was patient and helpful.
- Camille L
Asked for a duplicate remote key for my 2016 CRV since I lost number 1. I was surprised when they also ran my car through a multipoint inspection. I thought ok, then the bill came to 495 bucks. Whatever, but I didn’t expect a 3 percent charge for paying with credit card. Extra 15 bucks, really? I go to my supermarket or restaurant and they don’t charge card fee. So if I paid for timing chain and other repairs totaling 6000 , credit fee would be $180. Come on, where is “valus adde”? INot here at Oakland Honda.
Omar was amazing. So professional, and he explained all the details. A very kind gentleman. Taking the necessary time calmly instead of rushing. Look forward to working with him again.
Great service, customer care was outstanding
Taz was very polite & professional.
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