Darius was amazing - He went above and beyond to ensure my car received the proper service - He also kept me in the loop and was very responsive - excellent communication and outstanding support
With appreciation,
Natasha
Victor did an excellent job of keeping my car service on schedule so I could leave on time
Things didn’t start out so well when I first arrived for my appointment. Whoever I had originally made the appointment with erroneously told me it would be no problem to replace my windshield during my service. I arrived to find that was not the case. Darius fortunately came along and saved my entire experience there! He was able to make the windshield happen the next day, helped us with another car that needed servicing, etc. Everything was resolved once Darius was involved
I was charged for a tire install when I just needed it repaired. I could’ve installed myself and saved money. I was also repeatedly asked for services I didn’t go in for in an attempt to upsell me. The inspector also told me my battery tested bad and would need to be replaced. I had recently bought this battery so I went for a second opinion and found that I was lied to by Honda. They probably didn’t even check my battery just read the old information on file.
Thank you! I am always satisfied with my experience at Honda of Oakland. That is why I have been a customer for so long. Thank you for this effort and commitment.
Darius was AMAZING!!!!!!
Hope I get to work with him every time I’m at Honda.
5 Stars / ????
As usual all the staff at Honda of Oakland are extremely kind to me and my autistic son who loves to come to Honda of Oakland. Carlos Molina gave me excellent service and my car was completed in a short amount of time. I will see you all on my next oil change and brake inspection. I tell everyone I know that has a Honda that they need to come to a Honda of Oakland to get their car serviced where you are always treated great by everyone!
I enjoyed working with Taz, she went above and beyond to help me.
This professional that serviced my vehicle, is incredible and promptly completed servicing my vehicle in a timely manner. I give her 10 star, actually 100 stars, please give her a raise, I told my associates who have their vehicles serviced at the Oakland location to ask for her. Satisfied customer. Michael ****-****-xxxx
Victor was super helpful! Thank you!
Darius was great! Very helpful, patient with me and friendly.
He was a pleasure to speak with and assisted me well.
Taz was completely helpful and excellent customer service.
Taz was great! It was the male service advisor working with her who wasn’t very nice. When she went to lunch, he came to me and recommended different things, one of which he said was a drive belt which he said had a “crack” in it. I asked if I could see what he was talking about and he said he didn’t have the manpower to take the car down to show me. He kept insisting that they would replace it and then, I could have the old belt back to see. I told him I wanted to see what he was referring to as a “crack”. before I made a decision. He said he didn’t have time and kept pressuring me to have it replaced as once he gets it down, I’ll have to come back another time. I asked him if he could take a picture and he said he’ll see. When he eventually brought the car around, there was no “crack” in the belt, it was just worn. It was upsetting that he used these pressure and somewhat deceptive tactics. Definitely NOT good customer service. Thought you should know that Taz was very customer friendly. She apologized she was out to lunch when I had been approached by the other service advisor.
The communication that I received at the Honda of oakland service center for my recent service was completely unacceptable. When I dropped off my car, I let Chris know that I needed to pick up my children by 5 PM and he informed me that he would be giving me a call between 3 and 4 PM with the status of my vehicle. That did not happen. He left the day without ever informing me that my car was finished or that he was transferring me to another advisor. I called multiple times in the afternoon to try and get a hold of a representative and I was not able to. I was not even told I could pick up my car until 5:51 PM. And didn’t receive a text message or any form of communication until 5:55 PM from Hong Nong Who was quite dismissive of my situation and the fact that I did not have a vehicle to pick up my children. I will be in contact with your service manager, Alan Havernas and the general manager- Bryson Hicks. About the poor service I feel I received from both Chris Abernathy and Hong Nong.
I was absolutely impressed with the quality of service and professionalism of John Jefferies. He was above average on every aspect of his customer care.
Darius was great to work with. He exemplifies the great service that Honda has given me since I drove my vehicle off the lot in 2018. I love my Honda! I love this dealership!
chris was a perfect gentleman… I really loved his skills and knowledge of the company….
Great experience. Thanks!
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