Honest, reliable, professional, accurate and I'm super glad it's fixed!
Victor was wonderful! Very, very thorough. He made sure he explained all the repairs and the recommendations for upcoming services to look into. I would be happy to work with him in the future as he delivered a high level of service.
How will the survey arrive? Will it be a text message or email?
From the beginning she never introduced herself and told me her name, I had to call several times to get an update, she told me she would give me an update in 20 to 30 minutes but I had to call 1hr 15 minutes later to follow up. She told me the car would be done by the end of day, and that was if I actually got the work done. I decided not to get the work done at Oakland Honda. I paid the diagnostic and the oil change and got the work done at Hayward Honda. Way better customer service both this time and the times I took my other 2 Hondas earlier this year. Also they did the work for $400 cheaper than I was quoted for Oakland Honda. 2 months ago I took my Honda Odyssey to Dublin Honda to replace alternator, they too had excellent customer service. In addition the person that answered the phone made it seem like it was my fault I was sure the name of the technician that helped me. In the past I’ve only gone to Oakland Honda for tires but since I kept getting calls I thought I would give Oakland Honda a chance but it seems you all have work to do. I hope you will take this feedback and get better.
John is a great addition
to the Oakland Honda Team!
She was welcoming, kind, and informative!
I appreciate Omar transparency. Thank you for your services
It was great to work with John. He was very professional and had great communication. The shuttle was also a bonus, since not many dealerships off this type of service. All staff were great from start to finish.
The staff was great! Tommy, Taz, Vito (? Not sure how to spell it - did a quickvalue on my junker car), all super nice & did a good job. Thx for great customer service!
John heard my concerns and took action to make sure my concerns were attended to. Appreciate when a promise is delivered.
Victor was amazing. Answered all my questions, put my mind at ease, offered me a shuttle home and communicated throughout the day giving me updates on what the diagnostics showed. The work was done quickly and the check out process was seamless. I appreciated such a good experience!!!!
John worked with us on the best solution and was willing to try things to help limit the cost. Thankful.
The whole team was great and very accommodating. 5/5 star!!!
Honda of Oakland representative, Víctor Martínez, was invaluable to my positive experience at Honda Oakland Services on Friday, 7/3/26. I was ill and my car battery had died 4 times in less than a week. I had to go to hospital again but managed to get my car jumpstarted to Honda of Oakland Service garage 1st. After I dropped my car off, Honda of Oakland rep Barbara later made certain I got a Honda shuttle ride to nearby hospital a distance of 0.2 miles away. Victor Martinez was attentive, acknowledged and thanked me for my patience, given there was so many customers on the day before a holiday weekend and reassured me he would do what he could to help me. He did and I am grateful. I finally had a working battery in my car should my health worsen and I need it to return to the hospital ER over the holiday weekend.i am grateful and will be highly recommend Honda of Oakland Service.
Thanks for all the help today!
The maintenance cost is too high.
Hong was great and got our car finished swiftly! Thank you!
Thank you for your service.
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