Taz was very pleasant& very nice to deal with. I would like her to always be our sevice advisor! Give her a big, fat raise!
Courteous and professional
I can’t say enough about the knowledge and professionalism of John Jeffries. He helped me on a previous visit and was equally supportive then and now. He’s an asset for the team.
John was very polite & professional. I'd give John John the highest, positive points.
Everything was fine and all problems fixed.service was excellent.
We are very happy with John and service you provided us.thank you.
Víctor was so sweet and knowledgeable! He helped me out a ton! Big props to victor !
Upon arrival Victor was immediately hospitable and attentive. He listened as I caught him up on my most recent concerns about my car and he let me know what would happen each step of the way once my car was looked at. Victor also made sure to apply my warranty and I really appreciated that because even though I should remember I have it and know what it applies to, this was my first time having my car serviced for maintenance since having it for 13 months. Overall, I felt like myself and my car were taken care of and I really appreciated Victor’s assistance! Next time I need maintenance I’ll be coming back.
No I was not satisfied. This was my first time getting my newly owned Honda CRV serviced for the first time. As a new customer/client, Honda of Oakland did not give me the courtesy car wash treatment. Honda of Oakland owes me a courtesy car wash because they did not do it with the oil change service that I had today. (11-14-25) this is not the way to impress and give your best first impression of customer service to a new customer for the very first time. I am totally disappointed and upset at the fact that I didn’t get the courtesy car wash along with my service as other customers did. I am totally disappointed..
Max was great! I was seen quickly and the entire process was efficient and professional
Came in for an express service but ended up
being there for 2 hours
Max and everyone in the service department couldn’t have been more pleasant to work with. Five stars all around.
He was knowledgeable and did not try to hard sell us. The best experience I have had at this location.
Take care customer good ????
John was amazing and helpful. He went above his way to assist me and answer all my questions.
Thought John Jeffries was quite excellent—particularly since he had some unpleasant news to give me about my dear old car. He explained what needed to be done, didn’t push me to do it and really understood my decision to first go home and think about whether to do the work or not. I just liked him, thought he was honest and very pleasant, smart, and easy to communicate with. It was these qualities that helped me to decide that I really wanted to go ahead with all the work even though my car was old (but with less than 40k miles on it).
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