Excellent customer service‼️
Taz was able to answer all of my questions. Communicated every detail as the repair occurred and set up a ride to pick me up to come get the car.
I highly appreciate the customer service that Taz provides.
John was efficient, professional and explained everything going on with my car in detail without being condescending. Will always look for him now when I drop my car off for service
Informative efficient and professional
Awesome service John you are the best
Tax is awesome! Everything was very clear, and the service was fast and friendly
My shift indicator light on my Civic stopped working after Tuesday's service there - how can I get this fixed?
Taz was very helpful and offered great service, communicating clearly what services were provided and recommended.
John was excellent! 5 starts for sure! From the start kind and helpful. Went above and beyond to ensure I had everything for my car and even ensured I made it on time to work! I really appreciated his customer service and he deserves a raise!
John was very pleasant, helpful and efficient. He made our experience today at the service department great.
Helpful and honest much appreciated
Great service. Tommy helped out a lot again
Professional, courteous, kind, and helpful! Excellent service.
The service always is faster, sure and clean.
I went in for a routine oil change. The car was returned to me with the engine covered in oil as well as the exhaust. It is incredibly dangerous and irresponsible to have returned the car to me as such. I had to return the car to get the engine cleaned after it began smoking. I was told it was just a minor oil spill. The smoke was coming in through the air vents even after 30 minutes of driving. When I dropped off the car to get the engine cleaned it took all day. I tried to reach Tommy multiple times throughout the day and did not get ahold of him until 20 minutes before closing. I had to lose an entire day of work over the irresponsible way my car was taken care of. As of today, a day post the supposed cleaning of the engine the car is still smelling of burnt oil. I have never experienced anything like this at a routine oil change. No amends were made about the incident either. I was only told that they spoke to the technician. I am appalled at the lack of accountability and negligence that occurred at my very first encounter at the Honda of Oakland. I hope that there were no severe damages done to my vehicle give that I have been given little communication about where the oil was spilt. I will not be retuning to the Honda of Oakland.
Max was thorough and efficient. Thank you.
Victor was very helpful and professional in working with me on my vehicle’s service. Great advisor and overall great service from Oakland Honda. This is why I always come back here for both of my Honda vehicles.
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