Max cubas , atiende muy bien, soluciona cualquier problema,
Taz was great; she informed me of the recall. I was happy to know that it was available and opted to do it. She checked me in quickly and efficiently. She explained in detail the services I would needed. Of course, of my wait time for shorter than expected and I was very happy about that and with the way I was treated. Please give Taz an award or bonus.
Tommy was very personable
Jimmy was excellent and service was fine. Grade 5
Tommy was very cordial and thorough. He made sure I was made aware of extended warranty information as well as keeping me updated on the progress of my vehicle.
Taz was pleasant and made sure I had a ride back to work. She did reach out to the salesperson for clarification on what service was needed.
Max was super helpful and time efficient. Thanks again!
I am truly impressed; Victor is the best agent I have ever met. He is always willing to serve the customer, very polite, and respectful. I hope he continues in this job for many, many years. Thank you very much."
Max provided professional client service of the highest caliber. Answered questions onto my satisfaction and provided timely updates.
Tommy was a great person to me this morning keep up the good work Tommy
I liked Tommy, no up selling.
Me Jeffries was professional, kind Anne extremely attentive to my needs. He’s a true asset to Honda of Oakland q management material.
Victor and the team on 12/13/25 provided excellent customer service and completed my routine maintenance servicing in a timely manner, despite being very short-staffed that day. I appreciated Victor’s friendly and helpful nature, and efficient communication. I used the shuttle service that day, which was a bit of a wait, but my driver was also very friendly and at least I was able to wait in the Customer Service Center lobby.
I do have some recommendations for the lobby amenities, which isn’t related to the service from Victor or the team that day. Given the long wait for the shuttle, it would be nice if there were snacks provided and more options for tea. I know other service centers have light snacks available for customers and a wider array of tea as well (particularly non-caffeinated tea, like mint or chamomile, rather than just the caffeinated black teas). Having snacks available for customers waiting in the lobby would make for an even better customer experience overall.
The job (oil change) took over 3 hours to complete when I was told at most it would take 2 hours. I then had to wait an hour and half to get a shuttle ride home. At vehicle pick up I noticed a deep scratch on the driver’s side door, which the advisor told me the manager would have to get back to me about the damage this dealership did on my car. I still have not heard anything from them. This was a very disappointing and frustrating trip to Honda of Oakland. I will not be returning and would not recommend to anyone. You expect a dealership to take good care of your car but instead you have to be hyper vigilant that no damage was caused, which in this case it was.
I made an appointment for 10 am for an oil change. I waited four hours because all the time I was told "they are already working on it". In the future just tell the customer to go away and come back if the car is ready. I wasted my whole day.
He was cheerful in the face of challenges. I appreciate this
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