The recall software update took almost 5 hours to do. It was a lot longer than expected. We had to uber to run errands and back to the dealership because we waited almost an hour for the shuttle that never showed up. Tommy was great but even he couldn’t help.
Definitely excellent service from Victor Marinez. A big 5
$2,100 for a 90k mile service is overly excessive.
Everything was great, thanks.
Max Cubas did a great job!
Poor communication as well as not addressing the root cause. Lastly, I was not informed of having a brake issue until I asked the cashier to explain the inspection sheet to me on 12/10.
I spoke to Barbara on 12/10 and told her that I never received info about my brakes nor provided consultation. She and I learned that Tommy did not fully submit/send the images to me on 12/9..
Overall, poor experience!
Thank you so much for working on my car. He fixed the problem perfectly. It was quick and reliable service.
Max is very helpful, knowledgeable about his work and great communication.
John was great and I was highly satirized with Oakland of Honda because of him and his professionalism for the service for my proflogue
Max always goes above and beyond. I always look forward to the service when I have to bring in my cars
2 weeks to do a job that actually took 3-4 hours inside 1 working day. No attempt to contact me by email or text to shorten the 2 weeks wasted in any tangible capacity. Parts had my wheel since 2-3 weeks ago yet somehow Service didn’t know that…..and they're literally in the same building. The actual service was quality, but I likely will not be back as I abhor having my time wasted
The lack of communication was a big problem. I had to call several time and even come up to Honda to get answers about my vehicle. I had to request a rental after several days. overalll, I had a horrible experience and will go through every measure to make sure this does not happen again.
As always Victor is an exemplary employee. Above & beyond . Only negative would too polite!!
John is a great help to me he knows cars
John went the extra mile with kindness and helpfulness.
Taz is excellent. She’s friendly, efficient, and goes the extra mile to support customers. Her communication skills are exceptional. She spoke to the mechanics several times for me and addressed my concerns and questions immediately, and she takes time to check that they are addressed appropriately. She made me smile. I looked forward to seeing her when I picked my car up.
Taz Stewart was very pleasant with me she went into to what I needed for our car she handle all I needed.I will say she is very excellent in what she does.
John Jeffries is a pro! Quick, helpful, and friendly. Thank you!
John took excellent care of my car and me! He definitely deserves a 5. In fact, if I could give him a 10, I would do so!
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