Your service representative, Omar, was very professional and made the maintenance visit go smoothly.
We keep getting letters from Honda company about a recall and we called Hong two times to ask him and he said we already had it done. He has always been extremely helpful and timely.
Rodrigo is nice to talk with... I appreciated the shuttle ride! All people there are friendly, professional and kind to my car.
Excellent service was provided by Hong Nong and the Honda of Oakland team. Thank you!
John provided excellent service! I was disappointed with the person who retrieved my vehicle as he gave my car to another customer. I had to stop the driver from driving away with my car!
Great experience all around from start to finish.
I was surprised the software update was going to take so long. I was planning to wait for the vehicle. Tommy arranged a shuttle ride for me. Pleasant surprise! Everyone I interacted with was positive and upbeat.
Following the completion of my oil change + car wash service, I had noticed that my car had not actually been cleaned. I understand mistakes happen, however it was not explained to me that getting this done would take an additional 1.5 hours when I had already expected this to be completed before. It was very frustrating having to wait this long and though apologetic, did not leave me satisfied with the experience.
Very beautiful person, and impeccable customer service
I finally found someone I can trust! John explained everything to me: the history of my previous repairs, etc. and explained the current symptoms I was experiencing with my Odyssey.
I really appreciate John’s clearing up doubts I had with my previous repair done at Berkeley. John has restored my trust in getting repairs and maintenance done!
John Jeffries did a very great job explaining the details to the services that is needed for my car. I’m very satisfied with it’s completion.
John was perfect in every way. I hope future services will be with John. Thank you.
Ps better than 5
Omar did an excellent job.
Tommy was absolutely helpful during difficult situation. I absolutely appreciate his help and service.
When I bought my new car in for an initial service there was nothing wrong with it, when I left Honda it was starting to get dark, after I drove for a while, I noticed every car’s headlights were on but mine even though my headlights were on automatic, but I was able to turn on manually, I then drove back to Honda and they supposedly fixed it, the lights went on automatically as it was dark, but then then the next time I drove in day light and the lights stayed on! I had to bring it back in to finally get it fixed right,
As a first time customer, I appreciated Taz for her friendly and welcoming manner. She explained what was involved in the first service clearly and was helpful answering my questions. She is certainly responsible for making my first service experience a pleasant one.
Tommy was very understanding and I appreciated his professionalism.
I brought my car in for possibly bad battery. I was told that my battery was in fact bad and was replaced under warranty. As I was driving away, all my safety feature light lit up again on my dash, which tells me, that after replacing the battery it was not tested to see if things were in working order, nor recalibrated before they gave me Back my car. I drove back to the service dept to show them the lights on. I’m bringing my car back tomorrow morning to hopefully get this sorted.
If someone had checked everything before handing me
My keys, this could have been taken care of in one appt.
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