John was great and I was highly satirized with Oakland of Honda because of him and his professionalism for the service for my proflogue
Max always goes above and beyond. I always look forward to the service when I have to bring in my cars
2 weeks to do a job that actually took 3-4 hours inside 1 working day. No attempt to contact me by email or text to shorten the 2 weeks wasted in any tangible capacity. Parts had my wheel since 2-3 weeks ago yet somehow Service didn’t know that…..and they're literally in the same building. The actual service was quality, but I likely will not be back as I abhor having my time wasted
The lack of communication was a big problem. I had to call several time and even come up to Honda to get answers about my vehicle. I had to request a rental after several days. overalll, I had a horrible experience and will go through every measure to make sure this does not happen again.
As always Victor is an exemplary employee. Above & beyond . Only negative would too polite!!
John is a great help to me he knows cars
John went the extra mile with kindness and helpfulness.
Taz is excellent. She’s friendly, efficient, and goes the extra mile to support customers. Her communication skills are exceptional. She spoke to the mechanics several times for me and addressed my concerns and questions immediately, and she takes time to check that they are addressed appropriately. She made me smile. I looked forward to seeing her when I picked my car up.
Taz Stewart was very pleasant with me she went into to what I needed for our car she handle all I needed.I will say she is very excellent in what she does.
John Jeffries is a pro! Quick, helpful, and friendly. Thank you!
John took excellent care of my car and me! He definitely deserves a 5. In fact, if I could give him a 10, I would do so!
Taz was so fantastic and we really appreciate how great she was. The two shuttle bus drivers were also so nice and lovely. The shuttle service is great.
The front and rear windows weren’t properly cleaned. There was a film on them that was evident when the sun hit them. Otherwise everything was great!
5 perfect! Thank you so much for your help.
Taz was very kind, professional and helpful. Thank you, Taz!
Very well done, totally honest and diligent.
Max Cubas is a rockstar. He understands the value that he brings to the customer service experience at Honda of Oakland. He is approachable, professional, and supportive during the entire service process experience. I would recommend Max for any opportunity that may come his way. He is a true leader within your team. He provides the service that’s needed in customer service today. I bet his CSAT scores are through the roof; he’s an asset to your organization. Best service ever!
John was terrific - thanks to him and Team Hond for keeping my 2010 Civic on the road in great shape…
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