Thankful for Tommy's excellent customer service today. I would definitely refer family and friends to this location. I will be back and will be asking for Tommy every time.
I made an appointment for 1130 for an oil change and didnt get out until 305pm. Initial intake was great. Omar and another gentleman greeted me and got me started. This and the fact that there were so many windows open gave me the false impression that it would be similar to my last experience which had to be no more than 2 hours tops. I just did leave the premises to handle some business but I just didnt plan or think an oil service and multiple point inspection with an appojtment should take so long. It seems as if you were shortstaffed with mechanics or something as I sae my hood open for a long period of time after I returned and got tired pf waiting in the Custormer service area. Lastly in my previous experiences with you all anytime I get a multi point inspection I get a copy of the actual checklist...I didnt get that this time.
I dropped my car off in the afternoon for routine services that totaled about $3,000. At quarter to 6 I was texted an inspection report that called for immediate repairs for thousands of additional dollars. I replied by text, as instructed, then called a few minutes later and had to leave a message. No one contacted me. The next morning I started calling at 7:15, knowing that Hong was not working that day. Tommy got back to me at 8. After he looked over my paperwork, he could see there was some kind of mistake, but it still looked like I needed an additional $1,800 repair. In the afternoon, Tommy contacted me and said the repair wasn't needed after all. The whole issue was created by a technician uploading inspection results for a different vehicle into my file. I was glad not to need the extra repair but was left angry about the stress this mistake had put me through. It should be made clear how late and how early a service rep can actually be reached. I would also like to praise Tommy and the women answering the phones for their courteous professionalism in helping me handle the problems that I now know were created by a Honda tech.
Omar was great. Made things smooth and simple.
Just as usual, a good experience. Clear communication throughout, and Tommy made helpful recommendations for the next service. Everything was handled smoothly and professionally.
Tommy moved mountains to get me my car back in time to get to the Warriors game tonight- appreciate him!
I had the best experience I’ve had at any Honda dealership over the 20+ years that I have been driving Hondas and getting service from the dealership.
Tires were over inflated after service. Set to almost 40 for each tire instead of 32
Hong was fast and efficient with my only vehicle I have right and he projected same-day service for my Family needs. Happy customer Deshunn M
Victor was great, as usual!
Tommy was excellent! Professional, helpful, knowledgeable and trustworthy.
Omar was great and our car is driving like new!
Thank you.
Victor was very professional and friendly. He was informative and explained what services were being performed and which services should be considered now (or soon).
Tommy does such an amazing job at customer service making you feel like Family thank you Tommy for all the hard work that you do
Tommy was great- very professional!
Repair looks good. Staff congenial.
5
As always, I end up waiting for 3-4 hours just for simple maintenance. I literally scheduled an appointment (emphasis on scheduled) for 7am. The person who scheduled me said it would take 30-90 minutes. They didn't finish until after 10am. It was my last free oil change, etc. I will most likely find someplace else to go.
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