I had an 8am appointment. Only to pick up my car at 4:30pm and absolutely nothing was fixed
. I went there for a coolant leak
I had to pay 220 dollars for diagnostic.
No phone call, I got a text saying my car was in good hands and will let you know when car is ready.
Been coming here for around 10 years and this is the first time I've had this experience.
When I picked up car Taz said they were waiting on parts that were ordered. You close at 5pm.
I needed the car for work that night super bowl weekend, and thought I could get fixed at dealership for sure.
Communication is everything,
Also was told that I would get a list of my diagnostic texted to me, nothing.
After I already picked unrepaired car i get a text we are finalizing your service and will give you a call when your vehicle is ready to come home.
So now I have to take off work Monday and try to have my car repaired.
Sincerely, unsatisfied customer
Hong provided excellent service, thank you!
I am very satisfied with the way John Jeffries treated me. 5 stars for his excellent service.
Very disrespectful attendant. Multiple lies about availability. Rude. Age discrimination against elders. I will not be returning to Honda Oakland as it was the most disrespectful service I’ve ever received. Nothing but condescending lies.
John was very helpful respectful gave information about my car service which when I found helpful.
Victor is AMAZING! After taking in my vehicle for low tire pressure earlier that week and the problem not being resolved Victor thoroughly asses d and solved the issue right away. He was prompt and was great with communication. Please give him a raise!!
Tommy miscommunicated and misquoted today’s services
He’s an excellent employee he can be the manager he knows his job…. I love him as my sales person.
Because I was a walk-in with an emergency flat tire, I was last priority for everything-shuttle and service. This would have been okay if I was expecting a 6 hr wait. But I was told 3 hrs, so it was upsetting to miss a whole day of work. I acknowledge that the flat fix turned into 4 new tires, but that happened in the beginning. I am also disappointed that I was never given a key for the locking wheel lug when you put them on my car years ago. Thank goodness I never had a flat in the middle of nowhere! And because you don’t keep records more than 6 years, you can’t tell me when they were installed.
John was awesome and went beyond good customer service. He is a gem
John is the best. He is very helpful and knowledgeable. I trust his suggestions and advice on what to do with my car.
Taz went above and beyond and is the best adviser I have had in 7 or 8 years since I started going to Honda of Oakland. It was just a complex thing and I needed my car that day and she made it all work after 6 pm and ensured I was happy. Thank you Taz!
The service was efficient and satisfactory. It is a pleasure doing business with your business.
Too long to simply get anew tire Thr price was costlier and certainlyeta notcompetiive. Infortunatively I. Could have done better at Coscobut I did not have time
Tommy's great. Glad to have connected with him.
Tommy was very polite & professional.
I am tired of all these surveys, other than asking about the individual who initiated the service and got your car back to you. Add a contact email about positive and negative comments.
I hope the payment method can be more flexible. It should include personal checks. I will have to carry a lot of cash with me when I decided to have work done at Honda dealer since I don’t use a debit card.
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