Great service. Thank you Victor and the whole staff!
John does it again! This is my third or fourth time getting helped by him, and he always remembers my name—as if I had just visited the week before or saw him the day prior.
The only complaint i have is whoever rotate my tires my original 4 or 5 lug nuts was been replaced by a regular lug nuts.I hope this small issue will be resolve. Thank you
Came for the 12-3 oil change special was told “2 hours” ended up being 5 hour for just an oil change. Zero transparency and no text updates. Was only helped because I inquired about the wait for my car. Two ladies helped get my car ready while the service technician took off and didn’t come back until after the fact. Will not return due to worst service EVER.
John is a rock star at his job: friendly, attentive, professional, knowledgeable and a great communicator. I particularly appreciated how clearly he explained things, the way he elegantly integrated education into our interaction and his honesty about the level of priority of various repairs. Give this man a raise as he brings tremendous value to your business and customer retention!
Superb character. Excellent service. Good attitude.
The service writer quoted me over 700 for a B1 service, oil change and tire rotation. I ended up paying 98. Then when I went to leave there was as black rubber mark on the rear passenger side fender door and fender and a small scrapes that had removed paint in 2 places. There were NO funds, scraps or marks on my car. I had just had it washed the day before and it looked shiney, me and perfect!
The did great job to my car excllent and thank you
For taking care of my car
The shuttle service took forever to come and pick me up from my house to take me to pick up the car. I was told he would be here in 20 minutes to a half hour, but he didn’t show up for about an hour and a half. Also, I think it should be posted somewhere that drivers expect tips. I didn’t tip the person who took me home, but I figured it out and tipped the guy who took me back to the dealership.
Other than that, the work done on the car was completed in record time and I appreciate that! Also, Taz was very friendly and professional.
John provides 5-star service every time I bring in my Civic. He is honest and a top-notch professional. He is an asset to Honda of Oakland.
I had a great experience with John, he went above and beyond. He explained in detail what my vehicle needed, kept me updated through out the process and arranged a shuttle to and from my destination. He even arranged for my car to be washed and vacuumed. It was truly a great experience will definitely recommend Honda of Oakland for any services.
Great service. Extremely professional and informative
Victor took care of us so well from beginning to end. He is the best!
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