Victor aka Vince was wonderful and made my service experience so much better because of his professionalism, kind and friendly manner. He made sure I got everything I needed and that my car was ready the next day. He ordered a replacement part and touch up paint, kept the car overnight, and had everything ready so I could pick it up in the afternoon. It was a pleasure doing business with your service department thanks to excellent service by Vince.
Jan Kieling, owner of 2017 Honda Civic
Pleasant to deal with and professional.
Everyone (Victor Martinez, especially) I interacted with at Honda was very helpful and made the experience much easier.
I was informed that he would come to my home when service was completed to get my Credit Card for service payment and return with my car. I was placed on a brief hold on telephone while he got permission from his "Boss" who he said had authorized his handling this in this manner because of my illness. None of this happened. And his estimate was off for almost a thousand dollars. My car was later picked up when my daughter returned from vacation.
Hello Darius,
Thank you for your great service. I appreciated your help on Saturday 8/5/23. I was surprised the service was fast for my white color Honda. . I was happy you let me know I have a free service for my maintenance. Hopefully, next time you can help me for my Black color Honda (around end of August). I appreciated.
Best regards,
Joanne Y
Carlos took the time to explain some work that I didn’t understand. He also double checked to make sure the appropriate maintenance was being done and that items that were replaced previously and early wouldn’t be done again on accident. Finally, he reviewed the overall findings of the work with me when the maintenance was complete.
Tommy was great. Very friendly. I do think he had so much on his plate, hard to keep in touch with me.
And trying to reach by phone was only voicemail- I finally got a ride came to find out the problem needed another day.
I could tell Tommy was frustrated too.
On the other hand, I came back today with a mal-functioning key fob. No one at the auto parts store could help me. But, Luke, in Parts was awesome. He happily acessed the problem- my fob in many pieces- re-assembled it and sent me on my way!
That’s good Service!
Victor provided me with exceptional service when I brought my car in for repairs and upkeep this week. He explained everything that was needed, walked through all my options with me, and made helpful recommendations. He understood that my budget was limited and helped me prioritize what I had to take care of now and what could be postponed briefly. Victor kept in close communication with me throughout the day to let me know the progress of the repairs and coordinated shuttle service to get me to work on time after dropping off my car. He was friendly, polite, and professional in all of our interactions and made me feel like I was in good hands. As a middle aged woman with very little knowledge of what’s going on under the hood, it can be really intimidating to pull into the service center. Victor put me at ease immediately and made the experience comfortable. I will be recommending Victor at Honda Oakland’s service center to all my friends and colleagues from here on. Thank you for your great customer service, Victor!
Tommy was direct, clear, and efficient,
We received excellent service from Tommy
Victor Martinez is a very good service advisor. I appreciated his conversation. He also let me know what my car needed in the future and we are working on that as we speak once again I do feel like I am a family with a Honda Oakland. Thank you Donnell R
My last experience at Honda of Oakland was disappointing. My visit for an oil change and tire rotation yesterday was a complete 180 and I was very satisfied. My car was done in 2 hours. Darius, my service agent was very professional, personable and didn’t try to pressure me into getting additional services. Everyone I came in contact with from the shuttle drivers to the cashier were pleasant and helpful. Thank you Honda of Oakland for delivering such a great service all around.
Our car was not ready near the time promised—it took over 3 hours longer. We did not receive any notification about the delay—despite our making numerous phone calls and asking a question by text. Despite the relatively-large bill, we did not speak with a service advisor when we finally picked the car up, nor was the car given a wash or interior vacuuming. This has been appreciated after past service experiences.
Very friendly, kind, and knowledgeable.
Excellent thank you for your patience with us. Excellent explanation of what was going on with our vehicle ????
Brought in my 2021 Honda CRV this morning which is leased and I had pre-purchased a service package. The issue is that the A/C has not been cooling. I was told that nor the warranty or the service package would cover this and the initial cost of diagnostics is $220. A few hours later I get a call that they know what the issue is but the part is not in stock, is in backorder and no ETA! I come in the store and am frustrated that not only I have to pay for something that should have been working in the first place and/or should be covered by Honda's warranty or the service package I purchase, but in addition to that the issue is not fixed and no solution offered
I actually dealt with Alan. The manager. He was great. Diem was not my point of contact.
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