Tommy Jung is a very knowledgeable service personnel and was glad to have him serving me during my recent visit to Oakland Honda.
Car was done in a timely manner
It feels great to drive a well-serviced car. It makes a huge difference. A great customer service experience overall. One satisfied customer here.
Erin has always been my go-to person and even the person who trained another agent I was working with. She’s a great asset to your company and the Honda brand in bringing customer service excellence and product expertise to the team. I live in Marin and go to Oakland Honda because of the excellence in service.
Thank you, Erin!
Completely satisfied of the service and very helpful of the service and the people customer support
Carlos was absolutely fantastic and a credit to the Honda of Oakland team. He provided wonderful service from drop off to pick up! I could not be anymore impressed. His elevated service levels have ensured my future business will not be taken anywhere else. 5/5 Stars
Three days to replace the car battery was way too long. Very hard to get in touch with staff-constantly sent to voicemail with day to hear back. Excessive maintenance recommends for a vehicle under 30k miles.
Thanks for the experience.
Charging a credit card fee is a scam. I plan to report your dealership to Visa/MasterCard. I won’t be back.
Really appreciate what you guys do .
The service was great with one exception hence the NO response. I requested that my windshield wipers be serviced when I scheduled the appointment. I provided a list of items I needed done when I dropped the car off, including replacing the windshield wipers.
Upon returning home I noticed that the wipers appeared not to have been serviced. I then looked at the last page of my service invoice and saw the note that I needed to wait for the ‘rainy season’ to replace them. Really??? They are torn and worn and now I will have to perform maintenance.
So, Honda of Oakland Service you failed to get credit for all of the other exceptional work for this one miss.
She was kind, patient, very helpful in explaining details. She’s was great.
Carlos is just fantastic and I appreciate everybody’s professionalism and kindness at this location. I will always look here first whenever I need a car or to have my vehicles serviced. Thanks so much for being so accommodating and informative. It’s worth paying the money to have trusted people who know how to take great care of their customers. It does not go unnoticed!
Tommy was polite and informative.
My tire was NOT fixed. I most likely will need to bring it in again. I am concerned about driving on the freeway and long distances. I am not happy about this situation. I bought the tire from you in April 2023! I have now been in 2 times with no satisfaction.
5/5 service, communication, and honesty from Darius.
Darius was extremely welcoming and courteous! I was able to get my car serviced very quickly!
Darius is a diamond in the rough. Because of his impeccable and very refined customer service skills, Honda of Oakland is now my new maintenance home for ALL of my Honda needs including Future Honda vehicle purchases.Darius matters at Honda of Oakland.
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