It was a crucial mistake that ruined the dynamic of my day
Omar provided EXCELLENT service
I was please with how smoothly and quickly the service was provided
Victor has a great costumer service, always smiling and listen if We have any questions. I will give him a perfect score
Taz was friendly but professional and thorough from beginning to end. Gold star!⭐️
Service is so expensive. Adding 3% credit card fee on top is obnoxious. System dropped all of my service records prior to 2018. I no longer have confidence in the value I get from your service. Tom was fine except for a another service rep called back to discuss need for new brakes and potential clutch replacement. Felt like a bait and switch.
I've already left detailed comments on yelp, with American honda, with Tommy, one of the service reps at Oakland honda, and with Barbara of Oakland honda. I've also filed a complaint with the bureau of automotive repair.
I am excited to rate Victor 5+++++ I look forward to the survey.
Thank you. Service is great!
I really appreciated Omar’s thorough explanation of the problems identified in the inspection for the oil leak found during a routine oil change. His advice was excellent.
Your service representative, Omar, was very professional and made the maintenance visit go smoothly.
We keep getting letters from Honda company about a recall and we called Hong two times to ask him and he said we already had it done. He has always been extremely helpful and timely.
Rodrigo is nice to talk with... I appreciated the shuttle ride! All people there are friendly, professional and kind to my car.
Excellent service was provided by Hong Nong and the Honda of Oakland team. Thank you!
John provided excellent service! I was disappointed with the person who retrieved my vehicle as he gave my car to another customer. I had to stop the driver from driving away with my car!
Great experience all around from start to finish.
I was surprised the software update was going to take so long. I was planning to wait for the vehicle. Tommy arranged a shuttle ride for me. Pleasant surprise! Everyone I interacted with was positive and upbeat.
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