Omar was great, very communicative and helpful
Victor was very professional and polite.
Excellent. Tommy is friendly, professional, and knowledgeable. I appreciate his time, and commitment to providing quality customer service.
John was very direct and professional and made some good suggestions for my vehicle. Thank you for suggesting that my turbocharger be replaced. Come to find out my head gasket did not need to be replaced, spark plugs which was new. The total was outrageous $7,059. A second opinion is always needed and I’m glad I didn’t go with what was suggested by what the paperwork provided. When you said my transmission fluid didn’t need to be changed was a red flag especially my vehicle being at 109,000 miles and since you said I needed my head gasket replaced it was not recommended. That’s why I needed a second opinion. Picking up my vehicle nothing was explained to me about my vehicle. Unfortunately John was out that day. As for Honda overall I’ve been bringing my vehicle to Honda since 2019 and I’m learning how Honda the dealerships are money driven and overpriced. I will take my vehicle to certified mechanics that will be truthful and go the extra mile and not be money driven but is dedicated to the totality of your vehicle.
Thanks Taz. Your help receives a 10! You were courteous, informative, and followed up on a timely manner. Much appreciated!
I think you have my email incorrect. It’s
Omar was phenomenal, wonderful customer service.
Thank you, again.
Just the waiting process with a APPORTIONMENT. Came in at 9:15 didn’t leave untill after 12 .
Omar was a great and helpful guy
Great team!! From the scheduler who was the kindest sweetest human being and got me in right away. To th to the.folks taking care of me at the dealership itself. Quick, efficient, great experience and well priced.
She was helpful and hospitable!
I'm completely satisfied with my service received from Victor Martinez.
I couldn't have asked for better service. He explained every thing that was going to be done to the car, and why.
Tommy was great. He explained what service was done and gave me options which I very much appreciated. I have been a customer at Honda Oakland through many ownership changes but had great service today and Tommy was a big part of that.
Hong Nong is the best! I give him a 10 out of 10, for excellent customer service and performance. He did a great job explaining the necessary repairs and left me feeling satisfied with the work done by him and his team. Thanks for all your help today!
Victor was great, friendly and gave clear information
Always have a great experience at Honda Oakland Service department. John was awesome, kept me in the loop throughout the entire process. Explained everything thoroughly and even gave me tips and tricks to look into once I got my car back. Received my car back in amazing condition. 10/10 through it all. Thank you!
John was very knowledgeable about the problem I was experiencing with my vehicle which was appreciated. Great service over all
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