Excellent customer service
Way too expensive. I have been a loyal customer, bought 2 cars there and always brought it there for service but this was over the top. Mr Hong got me a little discount but hardly noticeable. I will be looking for other places to service my car.
Excellent customer service!
1. Pricing is out of control.
2. I wanted to get my tires changed and they discovered after they pulled the tires off that they did not have the tires. I think I may have been charged some labor for there doing that, which probably should not have been(not certain about that though).
3. The quote of nearly $6K seems high for fixing an oil leak, but will validate that for myself with an outside mechanic. Nearly $5K after the so called discount. This is after paying nearly $4K on a major service which also seems excessive. Ironically, the strategy of gauging the customer for as much as you can get means that you may get the initial business, but I will most certainly be looking elsewhere going forward, particularly for a 10 year old car.
Thank you for providing excellent costumer service Hong.
Service was excellent and done on time thank you very much
It’s unfortunate that when I got home, I discovered the entire tint had been removed from the small driver-side window. I was told that only about a quarter inch of tint on the larger window had been scratched, which was noticeable. While I understand Honda will cover the cost, it would have been helpful to receive the full explanation upfront.
Great service by Victor. Was clear as to the services to be performed and kept me apprised. Overall positive experience at Honda of Oakland. Thank you!
I had scheduled an appointment at 1100.
I stayed in the area, without being verbalized a “promised by” time. Assuming that I would be out within a reasonable time. I was given my car back nearly 6 hours later. This was for an oil change only, as I was told upfront that they would not be rotating my tires because “they look worn out”. When I asked why, they stated “it’s against our policy because if anything were to happen to you then we would be held liable”. So, even without the standard tire rotation, I waited almost 6 hours near the area and for a routine scheduled oil change.
Tommy went above and beyond with what he had control over. I left very satisfied. Thank you Tommy!!!
I always enjoy working with John Jeffries he is always super kind and pleasant with great customer service!!
The issue that I have is that my car had to be worked on due to negligence on the side of the folks that actually worked on my car! I feel that because of people working quickly and not paying attention this is where the problem comes in, plus the fact that it was the workers fault that I had these major issues and Honda of Oakland doesn’t even offer a loaner car when it’s negligence on their part this is very unfair in my opinion! There is to much to leave in this review. Again John Jeffries is a superb worker in the service rexieveing department so no shade on him from this review!!
5 stars. Everything was great
Omar was attentive, clear and communicated very well with the advice he provided
Excellent service extremely happy with the entire experience and my person that helped me was amazing. Truly truly amazing. I am grateful for the fast service the convenience and the hospitality.
I love Honda and we are the Honda family these is my 3 car and all of them are Honda ,my 2 daughter,my son own Honda thanks .????????????????
Victor is literally the best. He works so **** hard and doesn’t complain. He goes really fast - multitasking while having the best, kind, most positive attitude. He literally put me in a good mood by connecting with me about dogs and his lil family after I was so cranky having a **** shift at work. Thank you Victor for your kind soul and wonderful spirit, it doesn’t go unnoticed. To Victor’s boss - please consider giving him a big **** raise (like a raise that’s as big as his heart, okay?) and extra PTO too. That’s where I want my money going! If I could tip I would.
Also shout out Jose for fixing my key and making it beautiful even though the machine wasn’t working.
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