Tommy was excellent. But it took from 11:00 until 3:00 pm for an oil change. I had an appointment for 11:00 and I was on time. I have been coming to Honda for over 4 years for service and I have never had to wait so long. No No cookie no coffee I can understand but 4 hours I cannot.
Darius was helpful and patient, and I appreciated his communication over text to let me know about the status of my car and updates as to what they were able to address.
Dropped off the car on Monday for routine service. Supervisor suggested four new tires (we declined) just looking at them. (Previously supervisors would mention possible issue with tires and then offer recommendations after diagnostic with options to patch one tire etc.)
I also mentioned issue with sliding doors. Which I had also mentioned last time we brought the car in and they didn’t find anything. Reed said they would run a full diagnostic to find the problem.
Got a call later on Monday that we also needed to get our bushing replaced. Agreed to that. Reed said it would take time and you would need to keep until next day. I said that’s fine, just let me know what time.
Radio silence on Tuesday. Six phone calls. Two voicemails. One text. Honda of Oakland office even sent an email, which no one responded to. App never updated even once.
Finally got a text that my car was ready around 1:18pm. Supervisor wasn’t even there when my husband picked up the Odyssey. And the car felt hot as if it had been parked out on the street for awhile. Either done and no one bothered to call. Or still waiting to be worked on. When we got home, sliding door still wouldn’t open.
I will be taking our business elsewhere.
We enjoyed working with Victor. He was very attentive and gave us the best service. We would always want to work with him when we bring our car in!
Consistent with follow-up, follow-through, and communication. Thanks for your help!
Darius was super helpful and competent. Stress free experience
Vince was always extremely courteous and professional. He made sure to contact me both by phone and text to make sure I got his messages. He was clear and thorough in his explanations, gave me options to consider. The car was even ready earlier than expected which was a welcome surprise.
Thanks for your help! I am satisfied service experience with Chris Abernathy,
Chris did such an awesome job. I was impressed at how fast he was able to identify the issue with my car. I also liked that he showed me the exact problem and didn’t just tell me. He had me come outside the car to see the problem so I could fully understand. I also like how he gave me his direct contact info. Chris was very helpful throughout the entire process.
Erin was very responsive and gave a detailed explanation of the service needed along with helping prioritize the critical issues. She made the whole experience very smooth and hassle free.
Tommy Jung is a stand up guy and handled my warranty situation in a straight forward manner with no BS. Sometimes I get to wondering with some reps but not with Mr. Jung.
Communication about my car could have been a lot better.
Excellent and quality customer service
She is always so helpful and **** sure I know about everything going on with my car .
Brought my car in on Friday and it was determined that I needed to replace tires and replace smart entry switch. Was told that tires were in stock. With no followup, I checked in at 4:30 pm to check on status of my car. I was told that 2 tires and switch needed to be ordered and car wouldnt be ready til mid day Saturday. Plans needed to be cancelled for the weekend and we weren’t very pleased!! Better communication needed!!
I did not feel like Carlos wanted to truly help me and he also seemed to try and hurry up assisting me. He didn’t even bother to pull up my account when helping me at his computer, which would have shown him that I have a service contract with the dealership that covers my oil changes. Also, I still believe I paid more than I should I have because I was suppose to receive a 12% discount but only received a 10% discount. Lastly, Carlos was visibly frustrated at another fellow co worker. In general as well there was a clear miscommunication because I was told when I called earlier in the week that my cost would be about $400, but Carlos gave me a much higher price at about $800.
Victor was great and honest about the timing for repair of the recall. I was just frustrated that you needed 2 full days to do a repair that Honda said would take 2 hours. That’s a long time to not have my car. Luckily it wasn’t critical for me to have it. Otherwise the service manager was great and kept me up to date in things.
He provided excellent service and communication
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