All the stuff and employees there good but the service price is very high I asked 3 concern all about the electric but I was not intension every one bay $260 and the total $780 I believe that is to much for cheap thanks
Diem nguyen is the best service advisor. He is extremely knowledgeable.
He was personable, communicative, helpful, and reliable. Thanks Victor!
Please contact me for mr very unsatisfactory experience
I had questions about the cost of services at the time of car pick up that were challenging to answer. I also have not heard back when I reached out with an additional question. I dropped my car off at 7:30 AM and got a text that it was available for pick up at 12:30 PM and yet I was charged for 5.5 hours of labor. I also asked for a list of the parts that were replaced because I didn’t understand their descriptions of the parts on the invoice that I received. I have not received that.
I am very satisfied with that service received from Honda of Oakland. Thank you so much!
Diem Nguyen was very helpful and knowledgeable. Excellent customer service ????
Provided me with everything I asked for and needed. Well done from Mr.Hong Nong
Tommy provided excellent service.
Tomm Jung is very prompt and professional. I’m going to refer him to everybody I know that has a honda.
Hong was so patient and easily answered all my questions courteously and professionally. I will ask for him from now on as I felt comfortable asking questions and felt he was telling me honestly what needed to be done and why.
The service before this last with Carlos, I found out when at Tahoe when the car died, that the mechanics at Cardinale had not tightened the cable to the battery terminal. The service manager never returned my detailed message to discuss.
Another time several weeks ago I called and left detailed messages for both an intake person and the service manager and never received back a callback.
The quality of service has declined since Cardinale took over. Time to start shopping for alternatives.
Carlos was very kind and empathetic to the fact that my car needed quite a pricey repair. He made me feel at ease! Thank you Carlos!
It's not the workers I'm not satisfied it's my automobile that for a whole year been giving a hard time and I don't feel secure and safe any longer
It took longer (over 3 hours) than what I was told (2 - 2 1/2 hours). I was told I wouldn’t be charged for something, but I was.
Otherwise, fine.
I’ve only had the car back 2 days so my responses could change if I find any oil leaks or other problems! I may have provided a positive response a bit hastily!
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