Erin was very professional about her work! And respectful very respectful!
Victor was incredibly helpful and a pleasure to work with!
I would need to write an essay. In December, I stopped in and an advisor told me I was up to date on my service needs (other than oil). This week, Was told I hadn’t had any services done (not true). Told I needed transmission fluid and brake fluid changed (just did this at Honda in 2022). Checklist also indicated urgent need. (Red boxes) In June, these boxes were green. Also indicated no charge on a battery I had replaced not long ago at Honda. I called repeatedly yesterday to ask for explanation and no one returned my calls. I will not be back.
Satisfied with what was done but still have to come back for parts on back order.
Excellent communication,fast service .
I called 4 times over the course of several weeks to find out if the problem I had was under warranty. I dealt with holds, hang ups, people who took messages and said they’d call back but didn’t. Then when I finally got someone I felt like I was hoodwinked. I was told there was no guarantee re warranty, (which seemed unlikely) they’d have to look at it and assess. Fine. I was told I could have an appt right away and wait for the car. When I got there I was told I could not wait for the car, a nd it would cost $260 to diagnose the issue, and it would not be done that day. I think I was hoodwinked and should have been told that — in the phone— weeks ago when I first called. I was furious. As it turned out, they said it was covered, but it was not fixed yet. That’s good that it’s covered, but I’m still steamed at how I was treated. Bad business.
I am super excited with the service I got
Hong was fantastic. I really appreciated his patience, transparency, and his going above and beyond to help me figure out the best way to handle the situation with my car. It was the best experience I have had at Honda Oakland, and I have been coming there for many years! No complaints.
Victor was great! He walked me through his analysis of my tires, answers my questions thoroughly and was generally very helpful and polite
Darius was professional, courteous, and clear about what I needed, what I didn’t, and what he could do for me. I received excellent service!
Very good service. Chris did an excellent job. I was in and out quickly. Thank you for the shuttle service.
Been a customer since 2015 bought my first Honda always had great service. Thank you.
This was the worst experience i’ve ever had working with Honda. I felt like I was wasting Carlos’ time. I asked him if there was shuttle service available and he told me that the driver was unreliable and it’s better if i find my own way home. Right after he told me this, I heard another worker tell a customer that shuttle service was available to Oakland,Emeryville, and Berkeley. Wow!! I hope i never work with Carlos again! Worst customer service ever.
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