He was very helpful and friendly.
Hong Nong was very professional and provided excellent customer service.
Hong gave excellent service.
All was well, except that it took longer than I expected, to put on 3 new tires. I was waiting for it, & got cold & tired.
Chris and all the staff I had interactions with were very friendly and helpful.
I’ve been coming to Honda of Oakland service for years and this was the only time I’ve been unsatisfied. Every other time I come and pick my vehicle up, they will explain things to me, did anything come up during the inspection, how does tire tread look, etc. I didn’t get any explanation, was just directed to go to the cashier. Then when I look at the write up for future recommendations, I see over $3,000 in future recommendations - coolant hose, water pump, etc. I left Honda of oakland not feeling warm and fuzzies like I usually do, but thinking maybe I need to go somewhere else next time. To clarify, the Honda rep was very helpful at the beginning when I took my vehicle in, but it was the back end where I didn’t feel good about the experience.
My experience was great. Thanks
Diem was nice and helpfull
Darius was great! Friendly and efficient service. He answered all my questions and ensured I had the correct information. Would recommend him !
Darius was awesome! Very thorough and kind. He answered all of my questions and gave me feedback on each of my concerns.
I look forward to hearing from Honda on the software update to my entertainment/navigation system that frequently blacks out and has to be rebooted. Thank you for excellent service.
Outstanding service!!!
Tommy Jung went above and beyond to get my car serviced before closing.
Thank you, you all were attentive to my concerns and the car's needs. Thanks again.
Appreciated letting me leave car one extra night and appreciated the shuttle service
After coming in multiple times for the same problem, Diem took the time to listen to us, fully diagnose the problem, fix it completely and communicate it all to me. After several frustrating experiences with other advisors, he was a breath of fresh air.
I was scam by the honda in Oakland, they lie to me ,saying that the sensor could not be replaced with out replacing the whole part,I request the old part and I discovered that it's possible to todo it just the sensor,I got charge so much money for something that it was so easy todo,literally 1 screw, the technician it's not trusted person,cannot be doing this to people like me struggling in life for better living, and meet honda staff to kill us,I call twice yesterday and the manager didn't took my call 2 time.
Tommy was a real pro. He was Johnny on the spot, very attentive and relaxed in his approach. It was because of his attitude that I decided to get my car checked out.
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