Amazing service as always, exactly why I bring my Honda civic here since I bought the car.
Needed service in an emergency. Tommy provided service that was quick and KIND. Thank you Tommy@
Monday was quite busy for Honda. Had a bit of a time reaching Carlos. I did eventually hear from him. My car needed new replacement parts and they would be delivered the next day. Carlos delivered when he informed me the car would be ready on Tuesday. I am overall happy with the results. Wouldn’t mind having him assist me the next time I need service at Honda of Oakland.
Hong was helpful and clear at communication
No real effort was made to determine and correct the car problem issue that I had described and requested. Minimal work was done and the main issue that I had described was not resolved. Also, I was very disappointed that my car was not even washed and vacuum cleaned during its stay - a small gesture that was standard with the previous owners.
Tommy was my service agent. He did a great job and was very friendly. He told me the service would take an hour and a half to 2 hours. I left the car and went and ran some errands. I returned 2 hours later and then ended up waiting another 2. 4 hours for an oil change is too long. They didn't seem very busy.
Your service department completed in one day what I assumed would take at least two days- impressive!
Communication and service was efficient!
Thorough appraisal of the car's issues.
My only complaint about the service was the follow up call after to try to buy my car. This would be better in a mail or email.
Always very efficient experience.
I received excellent customer service
Thoughtful and knowledgeable
Fantastic service, thank you! Forever customers of Honda of Oakland.
Diem was great - helpful, friendly and knowledgeable. He took good care of me and my car, a 2008 Accord, which needed a lot of work.
Diem, was excellent, enjoyed my experience.
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