Victor is one of the kindest associates I’ve ever met. I had a crappy morning when I stepped in and his gentle voice instantly made me feel better. He was very knowledgeable about cars and explained my options as well as his personal recommendations. Idk how but he was able to quote me from his mind and it turned out to be exactly how much he said it was going to cost, and I was also happy that the car was ready exactly around the time when he estimated it would be ready. Overall above and beyond 5-star experience.
I was very happy with the service. John gave me he was polite and very kind and patient. Thank you John for your patience. Have a great day.????
Good JOB Of Providing Quick & Helpful service
Barbara was so amazing i could not expect a better premier service.
Definetly my best dealership experience hands down! Super efficient, detailed, professional, and kind. Felt the passion, awareness, and kindness from the start of service. AWESOME EXPERIENCE!
Hong was super professional and helpful
When you make an appointment to take your car in and you take it in on that time. They should be working on it on that time. Honda, of Oakland don't do that. Honda, of Oakland told me that they'll be done in 2 hours. I did not want to wait 2 hours. So\n They schedule me a shuttle to take me home. I waited 35 minutes for a shuttle to take me home. And my car was still in the same place. Where I left it. And I told myself they're not going to be done in 2 hours. It took them 5 hours to change my oil and rotate my tires. That is way too long for them to do that. I\n Will take my business somewhere else.
Great service from Tommy as is typical. He explained to me the service items I needed clearly and answered all of my questions. My vehicle was delivered to me quickly when finished and he regularly kept in touch with me in the status. A++++, perfect!
Great job,Hong! You have been taking good care of my car, and I appreciate it!
Omar was professional but when I entered the room where the service people are, an Asian Honda service man with tattoos was telling a Latino in a not so nice voice, “I don’t have time to be arguing with you about …”. That was really rude and the customer was taken aback. Not so nice experience.
Thanks so much for everything! Smooth and easy experience.
Quick and thorough. It was a very pleasant appointment.
It was great experience with Victor, who finished the job quickly with some recommendations. It will help me to understand any potential issues.
John was super nice and helpful! He delivered great customer service.
Was super helpful and verified the services I needed and explained the process.
Victor was very helpful! He is very thorough and transparent with his communication. He took great care of me. He has great energy and no complaints at all!
John always gets an 11 out of 10 from me!
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