John was excellent , great guy
Omar was great, wish the services were less expensive, probably last ICE vehicle we ever buy, so get on electric!
Tires were grossly overinflated. Front tires were 45psi after resting over night (physical tire say 44psi is maximum) when they should be at 34psi per the work order/33psi per the info on door frame. Rear tires were inflated to 36/37psi when they should have been 32psi. TPMS went off on the freeway. Glad the tires didn’t explode while driving. Other than that, service was great.
Taz was very helpful, courteous and happy!
I always get great service John is a great person and handles all my needs thank you Honda of Oakland
Omar was extremely personable and professional!
As always, John is very helpful and informative by providing excellent customer service and satisfaction.
Not at all, will be coming to Honda.see
Taz and Billy were great.
I made an appointment for 8 AM and arrived on time and the representative was friendly pleasant and told me the car would be completed between 12 and 1 PM. It was almost 2 o’clock and I had not heard anything so I called the dealership and then was put on hold for 20 minutes. Kathleen told me that there was a back up and it would not be ready until 4 PM. At 3 PM Taz text me and said she would let me know when the car was ready and then at 3:30. She let me know I could come pick it up. I also received a phone call from Catherine when I asked why it took double the time I was just told there was a backup and the power went out for a short time. Also, Catherine wasn’t sure the details but said it was possible that they could’ve been shortstaffed. The cost was more expensive than if I had done it at a local mechanic even though I did get $100 off with a coupon.
Tommy was gracious, kind, and extremely helpful!
5 your service was excellent
Sales representatives. Customer service Anazing
John was great. No issued there. I asked your service people to look at my engine shield which it was determined needed to be replaced. Your price was exorbitant, so I purchased the part and had it done elsewhere. When I left your establishment to drive to Seminary Ave, the shield was scraping the entire way on the freeway, and I can assure you that was not the case when I drove into Honda of Oakland. I find this to be reckless and dangerous on your part.
Victor is the best! Very helpful, very knowledgeable and very competent.
I was given an estimate of 2 hours for my service. I asked if there was a chance of it going longer because we had a commitment shortly after that window. I was told it should only take 2 hours or less, and they’d let the service people know that me and my 9-year-old daughter would be waiting. At 2 hours, I hadn’t heard anything so I went and asked about a revised estimate. The service manager came back with “10-15 minutes” so we went to the waiting room again. At 20 minutes, I was notified my car was ready. I do not mind that things took longer, I just wish I had been given updates along the way, and that the estimate had been closer to reality. I would have made different choices about timing and services had I known there was a risk that we’d be late to our next thing (which we were). Otherwise everything was great.
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