John was excellent and helpful!
Sure, please send me the survey. I had an excellent experience collaborating with Victor Martinez.Victor was very quick and efficient in scheduling an appointment for me and having my car diagnosed and fixed.Victor is a true professional and excellent at his job!
Please send the survey, I can fill in the details.
I was very upset upon coming into the facility that day. However speaking with Diem and him actually actively listening to the issue I was having I was in good hands. So not only did he resolve the issue but he was considerate and professional in dealing with me I appreciate his customer service as welll has his ability to make others feel heard. Thank you Diem , you kept me from looking for another Honda dealer to call home.
I was super impressed with the service I received. John is most polite and courteous. He gave me a fairly honest estimate of the time it would take to check my vehicle. He and the service team even brought to my attention some areas that need service that other dealerships had overlooked. Thank you!
Victor is an amazing advisor to have at Honda Oakland. He is super thorough and honest. He has the best interest for you and you car. Coming from someone who doesn’t know much about cars, he explained everything of what I needed in a list on what to prioritize first to least in the best way possible for me to understand and helped me save some money while at it. He is so respectful and overall a great trustworthy person to work with. I appreciate all the help and would recommend him for your next visit to Honda service center!
I am very satisfied with your Honda. She is a very good person and will explain all the issues in detail to me, so that I can understand and understand. So every time I ask her to help me repair my car. Thank you
The service was not satisfied. He is not explained to me how it works and how I will expect after service.
John was one of the best people I've worked with in customer service he made my day! what a great asset to have.
John was fantastic and made sure I had everything I needed serviced.
Darius was awesome! Just wish the prices were a little more competitive but nevertheless Darius went above and beyond what he had to do and probably deserves a raise.
Sincerely,
Malik S
Taz, the young lady that checked me in was so on patient n explained the work that needed to be done n she very accommodating ~ I got my car back timely which was great !! Thank you for her assistance!!!!!
I asked for a trade- in quite a few days ago-
still waiting for a response.
Excellent service this last time, though.
Thank you
J
Tommy is very good as he listens carefully and is quickly able to read what was done on past services and advise on what is needed. He takes time and I never feel rushed when I am working with him. You have an excellent staff! Thank you!
Service advisor was great, car runs like new. Issue is primarily price. I subsequently checked cost for 30k mile service with other Honda dealers and cost was $400 less (Concord Honda). How is that possible? I will look elsewhere when my next major service is due. Also, I got a regular service on my Toyota and the car came back washed. A little gesture makes a big difference in customer satisfaction.
They could not find the problem but I’m bringing it back on Saturday.
To have the senior foreman/manager to look at it.
Great Service was a pleasure to do Business with professional people.
Victor was very friendly and is a good listener. He explained everything to me very well. And the car is doing great
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