Very professionally and very knowledgeable
On the day my car was scheduled- John Jeffries was the only Advisor present (all the others apparently were late) . Even thought John had to take care of all the customers that were lined up that morning - He went out of his way to ensure that I was taken care with the best attitude, professionalism, and level of customer service. John is a great asset to your organization. Last time I was there I was assigned to work with Hong Nong - not a very good experience- If I had to deal with him the day I was there - I would have left and taken my car to Hayward Honda.
Excellent customer service.
It took 2-2 1/2 hours to check/repair a tire. We had to change our whole day around, because of this. We’d been there, the day before, & were told if we got the car there by 7:30 on Saturday, we’d have it back by 8:30. All lies. People need to be honest with the customers.
I was very pleased with Diem's service. He took care of one of the recalls & explained explained my vehical will pass inspection for the DMV & will be notified when the parts come in the second recall on the seats will be taken of. Diem was very thorough & finished the job in a timely manner.
John did a great job keeping me informed on the status and diagnosis of my car. My car needed to be kept overnight, and he reassured me that Honda of Oakland was able to keep it safe.
Excellent job by service department
And me Hong!
Thanks
I was very please with the service and level of expertise
The mechanic said that I needed to have my rotors replaced due to hot spots. I asked for my old rotors back after the service, and upon inspection, found that there are no hot spots anywhere on the rotors. I feel I received a dishonest assessment and should not have been recommended to remove the rotors.
Victor provided great service, however.
Dime was nice and very helpful. However mey car has not functioned the same since I replaced all four tires and wheel alignment. Are returning the car after the initial I stalk my car does not feel safe to drive
Thank you for the superb washing and waxing. The car,a 2007, looks like it’s new.
Friendly helpful & knowledgeable easy to work with
Thanks
Hong was very professional & went above what was expected in providing advice & service. I am very pleased. Thank you!
Diem was extremely helpful, very communicative and provided excellent service.
Victor was very flexible and understanding with my needs for service and willing to advise accordingly
Excellent customer service! Tommy was terrific.
Thanks!
The key I paid to get reprogrammed still does not work. Need to call tomorrow morning
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