John was so helpful and very understanding and accommodating!
You have good reason to be excited because the service that I received from your very well trained and professional team member. She has my highest gratitude of any report card score that goes to 5 and beyond. Thumbs up.????????
Max was great, courteous and cordial.
Taz is amazing and I am grateful for her attention and thoroughness. I keep coming back to the dealership for work on my vehicle because I trust this lovely staff and I can always count on great service.
John Jeffries had phenomenal customer service. He was very kind, took time to explain things clearly and was most supportive in a difficult situation with my car. I hope to have him as my advisor in the future.
We were initially told that completion would be around 2pm by the advisor. We were not informed until I called past 3 pm that the service would not be complete possibly by 4pm. I think there should be some form of communication of the delay. I requested to be notified on my phone but the notification when the service was complete came to my wife’s phone.
She was very helpful and nice
very professional service!
Tommy was a really nice guy. Thank you.
John was great and very helpful.
My issue did recur before I made it home but that isn't the fault of the advisor. I will follow up to make another appointment
Everyone that I encountered at Honda of Oakland . Went above normal customer service norm’s to help me. Great staff and great customer service ???????? Thank you all????????
Tommy told me it would be a one-day job and it ended up taking two full days. He didn’t communicate with me at all. I texted him twice and called. No response and I ended up calling the service line about 4 times before he finally responded in the afternoon of day two. I was unnecessarily frustrated by his lack of communication.
I had a wonderful experience having Taz as my service representative. She was professional, kept me informed, and answered my questions. Greatly appreciated all her help and follow through.
Yes he was excellent love my advisor thanks.
Was completely happy with John! Thank you!!!
I had a great experience. No issues
John was the best employee I have ever come across at the Honda Service Department in Oakland and Hayward locations. He was friendly and informative, he gave me updates when my car would be ready, and very easy to talk to. A very good well rounded employee with knowledge of cars, of Honda products, and friendly sales. Please give him a huge raise. I have been coming to Oakland to service my car since I bought it new in 2015 and my very first Honda was bought here in 1997. And through my years of experience with this company, John really is the best service employee I have ever ment. It is very hard as a female to find a person working in car maintenance to be so knowledgeable and friendly.
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