Tyler always goes a great job I feel he goes above and beyond making sure we are given extremely good service!
He keeps us updated and checks to see on any prior issues that need to be resolved or recalled.
I trust him completely to make the best decisions for my car and my daughter feels the same way too!
She would not want anyone but Tyler dealing with her car.
Excellent service! Excellent employees real professionals!
I feel like I was part of the family of Honda Frank Lita everybody was amazing made me feel great gave me good prices and keep my vehicle going in good shape thank you so much everybody is amazing keep up the great work Cindy M
Tyler provides the best possible customer service. He does a great job of explaining my vehicles needs while anticipating my questions. I’ll be back!
It’s the most miserable experience at a repair shop that I’ve had in the almost 70 years of my life. I will not be coming back. Communications were very poor. I dropped my car off 30 min earlier than my appointment, which was scheduled for 10:00. I was given the time of 3:00 to be finished just before getting in a shuttle to a location where I could stay til my car was ready. The car was not finished until almost 6:00. When I called at about 4:20 the front desk was not sure if I even had a ride back to the dealer and I had no transportation otherwise. The text to me quoted near time of completion was nearly double of what I had approved. I could not get her to return my call nor a service manager to call me back, nor a response to my reply to her text. My call went into voice mail. I’m still not sure the final invoice was correct. The entire paperwork was confusing as well. There was a a labor expense she failed to include. This was minutes before closing and resulted in printing of yet another invoice. Overall, it was a very complicated process. Danielle was dealing with some personal issues that day which may have contributed to some of this, but as a manager at one time in my life of an entire region ….. she was not qualified to be left on her own. There appeared to have been a management change as well since my last visit. This was concerning to me as well.
I have not been able to get the remote start to function properly.
Belle was fantastic. She was pleasant, professional and was able to provide information that I needed.
I had a couple of other repair issues that were not able to be worked on. I need to make an additional appointment for them to be addressed.
Tyler was great. Getting a text message from FLH at 7am to complete a survey was not. Pls don’t text customers that early to complete a non urgent survey. Do better Than that.
Dashuna was very nice and easy to work with!
Tyler is always great to work with.And he goes to extra mile every time to make sure you're one hundred percent taken care of
Totally satisfied with the service that Tim provided, excellent service by the technicians as well.
Awesome service as usual from Tim Dobrinic!
The issue I was experiencing was thought to be related to the battery, and the battery ultimately did fail. However, they still went ahead with a diagnostic check and charged me $170 for it, even though it wasn’t necessary. I’ve never had anything negative to say about Frank Leta until now. I’ve been a loyal customer for over 25 years, and this experience was very upsetting. I should not have been charged for that diagnostic check, and for the first time, I felt like I was being taken advantage of.
Dashuna Young performed beyond my expectations. She represents your dealership with the highest level of customer service and efficiency
Bill coyne
I was very comfortable with the whole experience at Leta.
Stevie provided phenomenal service addressing all my questions and keeping me updated throughout the process, even in her day off! Ask for Stevie!
Tyler was exceedingly friendly and helpful. He took time to explain everything.
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