Did what I needed in an appropriate amount of time.
I do not believe that my tires were rotated, as I paid for. The TPMS system shows the same tire pressures in the same locations post-service as were shown pre-service. The lug nut holes on all 4 wheels also show no indication of disturbance of the typical road grime which accumulates on the wheels. The multi-point inspection report has no indication of tire pressures.
Danielle was so welcoming, kind, and made my first oil change experience at Frank Leta completely effortless. She explained everything thoroughly, the service was completed quickly, and she had me in and out in no time. Incredible customer service…I truly appreciated how easy she made the entire process!
Tim D gave me the best experience given the circumstances. Unfortunately it took 5 trips and 4 tries for your service department to correctly repair the car.
It was nice that Michael didn't try to upsell me on anything. He listened when I said all I wanted was an oil change. He was upfront on the time and moved the car in front of me so I could get out of the garage. 10 out of 10 would recommend again
Mgr was supposed to review my phone appointment to clarify that I ordered an emissions inspection ONLY and did not order a safety inspection. Was supposed to call me after the review. Your people screwed me over and did that safety inspection without my ordering it. That will be the last time you get a dime out of me! I have about 450 friends that will get this story if I do not get compensated for that extra work I had to pay for!
Workers were so quick and oh so very courteous!! Thanks to all!!
Danielle was great! Can't wait to work with her again.
The service was good, and the turn around time was super fast.
My only issue was that I was told they were gonna have the car pulled around. So I waited for 10 minutes before I started to walk to see if they already had it out, and it was sitting there the whole time with the keys in the cup holder.
Tyler did a great job. I like his kind style and knowledge.
Ms. Young was very professional and was very pleasant to work with. She couldn’t have been better. You should be very proud to have such a wonderful young lady representing your company.
Sincerely
Tom Stanton
Thanks as always for all your help Tyler! You are the best!
As always very helpful. I appreciate that they got be an emergency appointment and had a loaner for me to use during repairs. Randy did a nice job doing some discounts for me. Always feel comfortable at Frank Leta. Now hoping all their fine service makes me a stranger for awhile!
Excellent staff, Friendly and very efficient
Dashuna was very helpful and knowledgeable, I would request her again
The main reason I brought the car in for repair (fixing the rear-view mirror) was not addressed at all! Other scheduled maintenance items I chose to have done at same time, like oil change and fluid replacements, I can only assume/hope were done. I paid by phone in advance of picking up the car, so I could have a family member pick up the keys from the service desk to facilitate picking up the car after hours, as I could not get there before closing. I picked up the vehicle after hours from back parking lot. Immediately upon getting in the car to drive home, I found the rear-view mirror was not fixed. It was in exactly the same state as when I dropped it off 2 days prior. When the service provider called earlier today, they said everything was done and car ready for pick up. The paperwork for the visit lists the problem with the rear-view mirror, and it says "Correction/Action Taken" which sounds like someone reported it was done, but obviously was not due to condition found immediately upon entering the car.
I have worked with Randy for several years now. He is a big reason I use Leta for servicing all my vehicles.
Shawna (sp?) is an amazing person. She’s kind, knowledgeable and informative regarding my vehicle. I appreciate her professionalism and courtesy. She’s someone you want to keep in your employ. ????
Her and Tyler are by far some of the best employees you have at that location. I don’t really understand why her position seems to have changed, but if you guys demoted her, it was a serious miscalculation on your part. She has always been great.
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